At a Glance
- Tasks: Be the friendly face of our community, greeting residents and managing communications.
- Company: Join Kimblewick Community Association, a vibrant Del Webb Active Adult community.
- Benefits: Flexible part-time hours with opportunities to connect and engage with people.
- Other info: Dynamic environment with opportunities for personal growth and community involvement.
- Why this job: Make a positive impact daily while creating exceptional experiences for residents.
- Qualifications: Customer service experience and excellent communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
Love helping people and creating exceptional experiences? Kimblewick Community Association, a beautiful Del Webb Active Adult community in Westfield, IN, is seeking an energetic, customer-focused Concierge to be the welcoming face of our stunning amenity center. In this dynamic role, you'll greet residents and guests, provide outstanding service, manage phone communications, and help create a warm, engaging atmosphere for our growing community. If you thrive in a people-focused environment and enjoy making a positive impact every day, we'd love to hear from you! Evening, weekend, and holiday availability required.
Position Responsibilities:
- Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
- Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
- Filters inbound calls to determine appropriate direction.
- Greets all visitors/homeowners and determines their immediate needs.
- Keeps Carriage House tidy and organized. Spot clean as needed.
- Assists with Coffee Bar.
- Assists in the stocking/restocking of supplies.
- Regularly tours amenities for homeowner well-being and safety.
- Performs other related duties as directed.
Knowledge, Skills & Abilities:
- Excellent customer service and communication skills.
- Ability to offer support to administrative support staff with ever-changing needs.
- Ability to elicit information from callers and visitors in a professional and efficient manner.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Sitting at workstation utilizing a computer in an office setting.
- Walking throughout the property/facilities as needed.
- Setting up, taking down and stacking tables and chairs.
Qualifications
Education Required: High School or better.
Experience Required: 1 year: Experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.
Front Desk Monitor (Evening and Weekend Shifts) employer: Associated Asset Management (AAM), LLC
Kimblewick Community Association is an exceptional employer that prioritises a vibrant work culture and employee growth, making it an ideal place for those passionate about community engagement. Located in the beautiful Del Webb Active Adult community in Westfield, IN, employees enjoy a supportive environment where they can thrive while providing outstanding service to residents and guests. With flexible evening and weekend shifts, this role offers a unique opportunity to make a meaningful impact in a welcoming atmosphere.
Contact Details:
Associated Asset Management (AAM), LLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Monitor (Evening and Weekend Shifts)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Associated Asset Management (AAM), LLC and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Associated Asset Management (AAM), LLC and let us see your personality shine through!
We think you need these skills to ace Front Desk Monitor (Evening and Weekend Shifts)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Associated Asset Management (AAM), LLC.
Get Familiar with Our Brand:Before applying, take some time to learn about Associated Asset Management (AAM), LLC and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Associated Asset Management (AAM), LLC
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Associated Asset Management (AAM), LLC.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Associated Asset Management (AAM), LLC will surely appreciate.
