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- Tasks: Provide top-notch customer service and administrative support for homeowners' associations.
- Company: Join a fast-growing HOA management company dedicated to community improvement.
- Benefits: Enjoy competitive pay, health insurance, 401K matching, and fun company events.
- Why this job: Make a real impact in your community while launching your career.
- Qualifications: 2+ years of customer service experience and strong communication skills required.
- Other info: Full-time role with opportunities for growth and a vibrant workplace culture.
The predicted salary is between 41600 - 45760 £ per year.
Build Your Future, Strengthen Communities – Grow with CIMS. One of the fastest-growing HOA management companies in Northern California is looking for a full-time onsite Customer Service Representative to join our team in Brentwood, CA! Common Interest Management Services is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We are committed to improving communities and delivering outstanding service—come join our team!
At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan with a match, vacation, sick and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities! Pay range from $20- $22/hour per year.
How You’ll Make An Impact:
- You will be a part of our Administrative and Customer Service Team providing administrative support and customer service for multiple homeowners' associations, working with the Community Association Managers and Senior Management staff.
- Tracking work orders, violations, and architectural applications and filing.
- Preparing meeting documents, maintaining reports, and managing correspondence.
- Greeting clients, responding to calls and emails, and distributing keys and remotes.
- Utilizing Microsoft Office, Outlook, and Teams for daily communication and task management while learning and efficiently using our HOA Management platform.
- Ability to drive locally, on occasion.
- Working full-time in office, Monday through Friday from 8:00am to 4:30pm.
Qualifications:
- 2+ years of customer service experience in a call center environment with a clear track record of great customer service.
- Someone who is extroverted and loves to talk with new people.
- High school degree or GED.
- Experienced with Microsoft Office (Word, Excel, Outlook) and a customer relationship management software.
- A professional, pleasant phone presence and the ability to handle challenging clients.
- A clean driving record.
- Time management and organizational skills with an ability to multi-task.
- Experience in HOA management, property management, real estate, or escrow is a plus.
Onsite Customer Service Representative in Brentwood employer: Associa
Contact Detail:
Associa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Customer Service Representative in Brentwood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CIMS and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your personality! As an onsite Customer Service Representative, being extroverted is key. Let your friendly nature shine through in your conversations and interactions with the interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the CIMS family.
We think you need these skills to ace Onsite Customer Service Representative in Brentwood
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the job description. Mention your experience with Microsoft Office and any relevant customer relationship management software to catch our eye.
Be Professional Yet Personable: We’re looking for someone who can connect with clients easily. In your written application, strike a balance between professionalism and a friendly tone. Let your personality shine through while keeping it appropriate!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts!
How to prepare for a job interview at Associa
✨Know Your Stuff
Before the interview, make sure you understand what CIMS does and how they operate. Familiarise yourself with their services and values, especially in HOA management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about customer service, prepare examples from your past experiences where you’ve excelled in this area. Think of specific situations where you turned a challenging interaction into a positive outcome. This will demonstrate your ability to handle difficult clients effectively.
✨Get Comfortable with Tech
CIMS uses Microsoft Office and a specific HOA Management platform, so brush up on your skills with these tools. If you have experience with similar software, be ready to discuss it. Showing that you can quickly adapt to new technology will give you an edge.
✨Be Personable and Engaging
As an onsite Customer Service Representative, being extroverted and approachable is key. Practice your communication skills and be ready to engage with the interviewer as if they were a client. A friendly demeanour can go a long way in making a great impression!