Logistics Team Lead

Location: Split between Dalston (Head Office) and the Seven Sisters site

Salary: £32,000 per annum

Job Type: Full Time, Permanent

Working Hours: 37.5 hours per week, Monday to Friday, Occasional Saturday working for stocktaking purposes (this is essential)

Assistive Solutions specialises in supporting individuals eligible for Disabled Students' Allowances within higher education. Please note that we are a disability-confident employer and therefore we guarantee to offer all disabled candidates that meet the minimum criteria for the role an interview.

About the Role: The Logistics Team Lead is responsible for overseeing the end-to-end logistics and warehouse operations for both sites to ensure the timely, accurate, and efficient preparation, dispatch, and management of equipment and stock for students and clients. The role provides leadership and operational oversight across logistics administration, dispatch management, stock control, and warehouse operations. The Logistics Team Lead ensures that processes are followed, operational standards are maintained, and performance targets are met across multiple warehouse sites. The post holder will coordinate the work of the team to maintain a well-organised, safe, and efficient logistics function that delivers an exceptional customer experience. The role will also drive operational improvements, monitor performance metrics, and ensure alignment between logistics, procurement, customer services, and finance teams.

Key Responsibilities:

• Dispatch and Order Management Oversight: Oversee the preparation and execution of daily dispatch activities including picking, packing, and courier coordination. Ensure picking lists, delivery schedules, and shipment processes are aligned with operational capacity and deadlines. Ensure serial numbers, software licences, and equipment allocations are correctly recorded and tracked within relevant systems. Monitor dispatch performance and resolve issues impacting delivery timelines. Oversee the planning and coordination of dispatch schedules, ensuring delivery targets and service level agreements are met. Ensure orders are prepared, dispatched, and delivered accurately and on time.
• Warehouse and Stock Management: Ensure warehouse environments remain organised, safe, and optimised for efficient stock movement and order fulfilment. Oversee stock placement, inventory accuracy, and warehouse layout standards across all sites. Ensure regular stock takes, cycle counts, and inventory checks are conducted to maintain stock integrity. Work closely with procurement and supply teams to manage stock levels and address replenishment requirements. Ensure warehouse teams maintain high operational standards in storage, handling, and dispatch preparation.
• Team Management: Ensure that workload is distributed effectively across the team, considering individual strengths, experience, and skill sets. Identify any resourcing challenges and escalate these to the Senior Leadership Team (SLT) where they may impact operational performance. Conduct a weekly team meeting to support effective communication, discuss priorities, identify operational improvements, and provide short training or information updates where appropriate. Ensure that sufficient staffing coverage is always available to meet daily operational requirements. Where resource shortages occur, redistribute work effectively to maintain service levels. Identify individual training needs within the team and ensure appropriate development opportunities are provided.

Other Key aspects of the role involve: Resolution of Exceptions and Queries, Stakeholder Engagement, Metrics Review, SOPs Review, Health and Safety.

About you:

Skills and Experience:

Essential:

• Strong leadership experience within logistics, warehouse operations, or supply chain management.
• Excellent organisational and planning skills with the ability to manage multiple priorities.
• Strong problem-solving and operational decision-making abilities.
• Excellent communication and interpersonal skills.
• Strong attention to detail and commitment to operational accuracy.
• Ability to manage teams across multiple operational functions.
• Good understanding of warehouse operations, dispatch processes, and inventory management.
• Commitment to maintaining high standards of customer service.
• Full UK Driving Licence.

Beneficial:

• Experience managing multi-site warehouse operations.
• Experience working with inventory management or order fulfilment systems (such as Unleashed or similar).
• Experience coordinating courier logistics and dispatch operations.
• Experience in analysing operational performance metrics and implementing process improvements.

Please note the successful candidate may be subject to a DBS check. Candidates with the experience or relevant job titles of; Logistics Manager, Warehouse Manager, Line Manager, Warehouse Coordinator, Warehouse Supervisor, Transport Supervisor, Stock Control Coordinator, Supply Chain Team Manager, Warehouse Team Leader may also be considered for this role.