Job Title: Engagement Support Manager
Location: London / Hybrid working following successful completion of probationary period
Salary : £38,000, £40,000 DOE
Job Type: Full Time, Permanent
Assistive Solutions supports disabled students in higher education by providing specialist equipment, training and practical assistance. We are a social enterprise and a Disability Confident Employer.
Role Purpose
The Engagement Support Manager is responsible for delivering a clear, efficient and supportive customer journey from initial contact through to order completion and delivery. The role leads the Engagement Support team, ensures consistently high service standards and helps remove barriers for students and customers.
Key Responsibilities
Customer and Order Support
Oversee customer orders from receipt through to completion, including payments, priority requests and delivery updates.
Ensure telephone and email enquiries are handled promptly, professionally and with appropriate support for each customer.
Monitor response times, service quality and customer outcomes against agreed performance expectations.
Resolve complex enquiries and service issues, ensuring customers receive accurate and complete information.
Team Management
Distribute work effectively, taking
Engagement Support Manager in East Kilbride employer: Assistive IT Solutions
Assistive Solutions is an exceptional employer that values the unique contributions of its team members, particularly in the Guildford area. With a strong focus on fostering a supportive work culture, the company offers flexible working arrangements and opportunities for professional development, ensuring that mentors can grow alongside their students. By prioritising emotional well-being and tailored support, Assistive Solutions creates a rewarding environment where mentors can make a meaningful impact in the lives of neurodivergent students.
