Care Co-ordinator

Our priority at Assisted Lives is to ensure Service Users maintain control, choice and dignity over their care. Feeling well supported and valued by reliable, sensitive, polite and friendly staff is what defines this service. Assisted Lives is an established and well-respected provider of home care for older people and supported living and social inclusion services for people with Learning Disabilities and Mental Health concerns in Bradford. We passionately believe in everybody’s right to live the best life they possibly can regardless of the challenges they face. We use every resource available to us, including our experience, our expertise and knowledge, our creativity and imagination, and our resilience and tenacity to assist people to continue to grow and achieve their aims and life goals. We are highly focused on the quality of our services. Everything we do and every decision we take is focused on improving the quality of our services and ensuring the best possible client experience.

To this end we are recruiting new Care Co‑ordinators to join our existing team to play a key role in managing our care and support services. A Care Co‑ordinator job is often the single most important role involved in the care of any individual service user. Supervising interdisciplinary care by bringing together the different specialists whose help the Service User may need, the Co‑ordinator is also responsible for monitoring and evaluating the care delivered. Reporting to the Care Manager, you will oversee the management and operation of the day to day running of the service provisions through the Policies, training, supervision and guidance provided by the Company.

Hours of Work

This role is full time and split between office‑based work and out in the field – contracted 37.5 hours per week, you will be required to visit Service Users in their own home or in the community. Full UK driving licence is essential and mileage expenses can be claimed.

Main Duties

• Service User Related Duties
• Work with the Care Manager and the Council’s micro‑commissioning platform, Continuing Healthcare Team and various other Stakeholders to take on new Service Users and meet the growth targets for the Company.
• Visit Service Users; review and formulate comprehensive Care Plans and risk assessments.
• Examine the written records of medication administration, finance and daily log notes kept by Staff as required by the Registered Manager in line with the Company’s Quality Policy.
• Make referrals to external agencies for the provision of aids and adaptations to assist with daily living and health needs.
• Ensure accuracy and completeness of all documentation held in service user’s homes.
• Carry out Quality Assurance Checks and monitor the quality‑of‑service delivery and Service User satisfaction, through visits to clients and through staff observations.
• Undertake visits to service users (introductory, routine or prompted by feedback from staff) ensuring that electronic records are monitored; updated and the outcome of the visit is recorded appropriately and ensuring that routine visits are maintained within the specified frequency.
• Complete advanced care plans for service users.
• Staff Related Duties
• Ensure that newly recruited members of staff are assigned work on completion of their preemployment checks and training, minimising the time it takes to build their weekly hours in line with their availability.
• Work with the Care Team to ensure that all shadowing, induction training and refresher training, staff meetings, etc are scheduled into Care Support Worker rotas.
• Ensure that staff training is updated as required to ensure a compliant staff team who are up to date with any current training requirements and legislative changes. Training is delivered by our In‑House trainer.
• Deal with amendments to rotas throughout the week because of changes in Service User requirements or staff availability; to ensure efficient and effective service delivery.
• Monitor and provide in‑field training as and when appropriate to Care Support Workers, ensuring that staff are given information on a timely basis, by providing both written and verbal instructions.
• Report sickness and authorise annual leave for Care Support Workers in line with Company guidelines, and contribute to managing attendance at work following Company policies and procedures.
• This will include maintaining accurate records of sickness absences of team members, interviewing staff on their return to work and completing the paperwork required to monitor attendance at work. Any prolonged or frequent absences should be brought to the attention of the Senior Management Team.
• Care Compliance Duties
• Be conversant with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and legislation governing the service and other regulations concerning the provision of Domiciliary Care Services.
• Be accountable for recording and reporting any compliments/complaints, incidents and concerns, and updates on the in‑house database and action as necessary in line with company policy.
• Report and elevate complaints or potential safeguarding issues to your Line Manager in line with company Policy and Procedure, including any issues regarding the legislative requirements concerning the services provided and the staff providing them.
• Maintain all written reports and administration up to date.
• General Management Duties
• Always uphold Assisted Lives’ interests and reputation in all aspects of your role.
• Contribute proactively to care quality and the internal company culture.
• Support senior managers and company owners in promoting the overall success of Assisted Lives.
• Maintain close liaison with both the Care Manager and Administrators.
• Carry out other reasonable tasks and duties from time to time as required.
• Assist the Registered Manager in holding team meetings for Care Workers.
• Provide short term cover for other Care Coordinators when they are unavailable.
• Service Development
• Comfortable operating in a ‘soft’ sales capacity in order to take on new Service Users, explain our services comprehensively and follow up on all such enquiries professionally in accordance with the company’s operating processes and growth expectations.
• To capture and record all new enquiries in accordance with Assisted Lives processes.
• To identify areas of improvement in relation to delivery of service provision, care management and day to day running of the service.
• Emergency Care
• Respond to Service Users’ needs by contacting GP/ambulance service/District Nurses/next of kin and record action taken.
• Report action and outcome to Registered Manager and other involved parties.
• Liaise with multi‑agencies.
• Systematically solve day to day problematical issues which arise.
• On Call
• To participate in the on‑call rota, acting as the first point of contact for Service User and Care Support Worker issues.
• To resolve rota and other issues whilst on call to ensure the care calls are covered and the quality of care is maintained.
• Record and report all actions undertaken whilst on call on People Planner.
• Quality Control
• To assist the Registered Manager to implement the monitoring and quality control processes under the Company’s Quality Monitoring Policy.
• To assist the Registered Manager in carrying out surveys, monitoring Staff performance, training and supervising Staff in Quality Control assessments.
• To be familiar with and to implement the Company’s policies and procedures and all legislative and regulatory requirements relating to the activities of the Company.
• To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.
• To represent the Company in a professional manner at all times, on the telephone, face to face or in written communication.
• Office Administration
• To take responsibility for office administration tasks, ensuring all Service User and Staff records are kept up to date as required in line with good governance guidelines.
• Following Procedures and Guidance
• Maintaining awareness – understanding and adhering to Company policies and procedures and CQC requirements.
• Attending training sessions as required.
• Participating in corporate and statutory initiatives as required.

Person Specification

• Skills
• Communication: Clear written and verbal communication skills. The ability to listen, to follow and understand instructions. Attention to detail. Good IT skills.
• Thinking Style
• A logical and rational approach to resolving problems and making decisions. Good use of initiative and intuition. Flexible and adaptable in style – covering colleagues when necessary. Drive and motivation. Evidence of interest to learn and succeed.
• Working with others
• Possesses a good understanding of the multi‑agency and multi‑disciplinary nature of social care. Demonstrates strong Service User focus – prioritises Service User’ needs and requests. A welcoming and approachable style. Able to build positive working relationships with Service Users, team members and external visitors. Good people management and strong leadership skills.
• Well-being and Values
• Demonstrates values of respect, trust and calmness. Has an understanding of older people’s needs and the needs of people with impairments, and a commitment to the safety, care and well‑being of Service Users and Care Support Workers. Ability to show empathy. Evidences an alignment with core company values.
• Time management
• Organising skills – being able to plan, meet deadlines. Able to manage multiple tasks effectively and make safe prioritisation decisions. Conducts tasks in a structured and logical way. Factoring in the unexpected!

ESSENTIAL

• Experience in care provision at a level that reflects the responsibilities of the post applied for.
• Good literacy and numeracy skills.
• Good presentation skills.
• Strong IT skills.
• Understanding of legislation concerned with care provision.
• Administrative experience.
• Full driving licence.

DESIRABLE

• NVQ 2 in Health and Social Care.
• Professional qualification.
• Experience as a supervisor or senior care worker or other role within a care providing organisation.

Additional Information: Duties must be carried out in compliance with Assisted Lives’ Equality and Diversity Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. There will from time to time be a variation of duties depending on the needs of Service Users and needs of the service. This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application.