At a Glance
- Tasks: Provide day-to-day IT support and ensure smooth operation of systems.
- Company: Join a dynamic organisation focused on technology and innovation.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Office-based role in Bradford with a collaborative team atmosphere.
- Why this job: Be the go-to tech hero, solving problems and supporting your colleagues.
- Qualifications: Experience with Windows laptops and Microsoft 365 is essential.
The predicted salary is between 31650 - 40000 £ per year.
About the Role
We areseekinga reliable and proactive IT Support Technician to provide day-to-day technical support to staff and ensure the smooth operation of our organisation’s IT systems and equipment.
This role willbe responsible forsupporting staff with IT issues, managing user accounts and devices, maintaining IT hardware, and ensuring systemsremainsecure and operational.
The successful candidate will play a key role in supporting staff across the organisation and ensuring that IT resources are set up correctly andmaintainedto a high standard.
Key Responsibilities
- Hardware & Device Management
- Set up and configure laptops, monitors, docking stations, keyboards, and other IT equipment for staff.
- Configure and deploy mobile phonesand other devices used by employees.
- Install operating systems, Microsoft 365 applications, andrequiredbusiness software.
- Diagnose and resolve hardware faults or arrange repairs whererequired.
- Maintain office printers and troubleshoot printing issues.
- Configure network printers and manage staff access to shared printers.
- User Account Administration
- Create, modify, and remove user accounts across Microsoft 365 and internal systems.
- Assignappropriate systempermissions and access rights in line with company policies.
- Manage password resets and account access issues.
- Ensure accounts are disabled and access removed promptly when staff leave the organisation.
- New Starter & Leaver IT Setup
- Prepare laptops, user accounts, and system access for new starters before their first day.
- Ensurenew staffhave the correct access to systems and applicationsrequiredfor their role.
- Recover equipment and disable accounts for leavers.
- Coordinate with management or HR to ensuretimelyonboarding and offboarding.
- Technical Support
- Provide first-line IT support to staff experiencing technical issues.
• Diagnose and resolve problems relating to
- Laptops and desktop computers
- External monitors and docking stations
- Printers and scanners
- Microsoft 365 applications
- Internet and network connectivity
- Escalate complex technical issues to external IT providers when necessary.
- IT Asset Management
- Maintain an up-to-date inventory of all IT equipment including laptops, phones, monitors, and peripherals.
- Track device allocation to staff members.
- Manage the return, reallocation, and disposal of IT equipment whenrequired.
- Software Installation & Updates
- Install approved software applications on staff devices.
- Ensure systems receive required security updates and software patches.
- Assiststaff with troubleshooting software-related issues.
- Basic Network Support
- Assistwith troubleshooting network connectivity issues including Wi-Fi and wired connections.
- Provide basic support for office networking equipment whererequired.
- Work with external providers to resolve network or internet service issues.
- IT Security & Device Protection
- Ensure laptops, mobile devices, and other equipmentcomply withcompany security standards.
- Configure device security settings such as encryption, password protection, and antivirus software.
- Support the implementation of device management and security policies.
- Backup & Data Support
- Assistwithmaintainingdata backup procedures where applicable.
- Support staff with basic data recovery requests when possible.
- Documentation & Process Improvement
- Maintain documentation of IT systems, device configurations, and procedures.
- Record common technical issues and solutions to improve support efficiency.
- Contribute to improving internal IT processes and workflows.
- Vendor & Supplier Liaison
- Liaise with external IT suppliers and service providers for equipment procurement, repairs, or technical support.
- Coordinate with vendorsregardingprinter servicing or hardware maintenance.
- Support for IT Projects
- Assist with IT system rollouts, device upgrades, and technology implementations.
- Support organisational IT improvements and digital initiatives whererequired.
Person Specification
- Essential Skills & Experience
- Experience supporting Windows laptops and Microsoft 365
- Experience troubleshooting hardware and software issues
- Knowledge of user account administration and permissions
- Basic understanding of networking and printers
- Strong problem-solving skills
- Ability to explain technical issues clearly to non-technical staff
Desirable Skills
- Experience with Microsoft 365 Admin Centre
- Experience supporting Share Point or Microsoft Teams
- Experience with device management tools (e. g. Intune or similar)
- Experiencemaintaining IT asset inventories
- Personal Attributes
- Strong organisational skills
- Excellent communication and customer service skills
- Ability to manage multiple support requests effectively
- Reliable and trustworthy when handling company systems and data
- Proactive approachtoidentifyingand resolving issues
- Job Type: Full-time
- #J-18808-Ljbffr
IT Support Technician in Bradford employer: Assistedlives
Assistedlives in Bradford is an excellent employer that prioritises a supportive work culture and values the contributions of its IT Support Specialists. With a strong focus on employee growth, we offer ongoing training and development opportunities, ensuring that our team members can advance their skills while contributing to meaningful projects that enhance the lives of those we serve. Our commitment to work-life balance and a collaborative environment makes Assistedlives a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Bradford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Assistedlives values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Assistedlives might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Assistedlives!
✨Direct Apply to Assistedlives
Let's not forget to apply directly through the Assistedlives website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Bradford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Assistedlives.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Assistedlives. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Assistedlives
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
