Care Manager (No experience required) in Bradford

Assisted Lives is an established and well-respected provider of home care for older people and supported living and social inclusion services for people with Learning Disabilities and Mental Health concerns in Bradford. We are highly focused on the quality of our services. Everything we do and every decision we take is focused on improving the quality of our services and ensuring the best possible client experience. To this end, we are recruiting new Care Co-ordinators to join our existing team to play a key role in managing our care and support services.

A Care Co-ordinator job is often the single most important role involved in the care of any individual service user. Supervising interdisciplinary care by bringing together the different specialists whose help the Service User may need, the Co-ordinator is also responsible for monitoring and evaluating the care delivered.

Reporting to the Care Manager, you will oversee the management and operation of the day-to-day running of the service provisions through the Policies, training, supervision and guidance provided by the Company. This role is full time and split between office-based work and out in the field – contracted 37.5 hours per week, you will be required to visit Service Users in their own home or in the community. Full UK driving licence is essential and mileage expenses can be claimed.

Work with the Care Manager and the Council’s micro-commissioning platform, Continuing Healthcare Team and various other Stakeholders to take on new Service Users and meet the growth targets for the Company. Review and formulate comprehensive Care Plans and risk assessments. Examine the written records of medication administration, finance and daily log notes kept by Staff as required by the Registered Manager in line with the Company’s Quality Policy.

Carry out Quality Assurance Checks and monitor the quality-of-service delivery and Service User satisfaction through visits to clients and through staff observations. Complete advanced care plans for service users. Ensure that newly recruited members of staff are assigned work on completion of their pre-employment checks and training, minimising the time it takes to build their weekly hours in line with their availability.

Work with the Care Team to ensure that all shadowing, induction training and refresher training, staff meetings, etc. are scheduled into Care Support Worker rotas. Ensure that staff training is updated as required to ensure a compliant staff team who are up to date with any current training requirements and legislative changes. Training is delivered by our In-House trainer.

Deal with amendments to rotas throughout the week because of changes in Service User requirements or staff availability; Monitor and provide in-field training as and when appropriate to Care Support Workers, ensuring that staff are given information on a timely basis, by providing both written and verbal instructions.

Report sickness and authorise annual leave for Care Support Workers in line with Company guidelines, and contribute to managing attendance at work following Company policies and procedures.

Care Compliance Duties

• Be conversant with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and legislation governing the service and other regulations concerning the provision of Domiciliary Care Services.
• Be accountable for recording and reporting any compliments/complaints, incidents and concerns, and updates on the in-house database and action as necessary in line with company policy.
• Report and escalate complaints or potential safeguarding issues to your Line Manager in line with company Policy and Procedure, including any issues regarding the legislative requirements concerning the services provided and the staff providing them.
• Contribute proactively to care quality and the internal company culture.
• Maintain close liaison with both the Care Manager and Administrators.
• Assist the Registered Manager in holding team meetings for Care Workers.
• Provide short term cover for other Care Coordinators when they are unavailable.
• Identify areas of improvement in relation to delivery of service provision, care management and day-to-day running of the service.

Emergency Care

• Report action and outcome to Registered Manager and other involved parties.
• Participate in the on-call rota, acting as the first point of contact for Service User and Care Support Worker issues.
• Resolve rota and other issues whilst on call to ensure the care calls are covered and the quality of care is maintained.

Quality Control

• Assist the Registered Manager to implement the monitoring and quality control processes under the Company’s Quality Monitoring Policy.
• Assist the Registered Manager in carrying out surveys, monitoring Staff performance, training and supervising Staff in Quality Control assessments.
• Be familiar with and implement the Company’s policies and procedures and all legislative and regulatory requirements relating to the activities of the Company.
• Be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.
• Represent the Company in a professional manner at all times, on the telephone, face to face or in written communication.

Office Administration

• Take responsibility for office administration tasks, ensuring all Service User and Staff records are kept up to date as required in line with good governance guidelines.
• Maintain awareness – understanding and adhering to Company policies and procedures and CQC requirements.
• Attend training sessions as required.