At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences.
- Company: Join Rosewood Hotel Group, a pioneer in luxury hospitality.
- Benefits: Enjoy complimentary stays, discounts, flexible benefits, and paid volunteering days.
- Other info: Dynamic environment with a commitment to diversity and inclusion.
- Why this job: Be part of a team that values genuine hospitality and personal growth.
- Qualifications: Experience in Front Office operations and a passion for luxury service.
The predicted salary is between 30285 - 37015 £ per year.
OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another.
We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.
At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
Join the Front of House leadership team at The Chancery Rosewood, working in close partnership with the Front Office Manager and leading our Guest Relations associates across both day and night operations.
You'll be part of a collaborative team dedicated to ensuring every guest feels genuinely welcomed, supported and cared for throughout every stage of their stay.
YOUR ROLE
As Assistant Front Office Manager, you'll play a key role in delivering a seamless guest journey from first arrival to final departure.
Combining operational discipline with genuine hospitality and people leadership, you'll support the Front Office Manager in developing the team, maintaining exceptional standards and leading from the front whenever the moment calls for it.
- HOW YOU’LL MAKE THE PLACE
- Inspire and support Guest Relations associates to deliver exceptional experiences, creating a positive and motivated team environment where everyone takes pride in the welcome they provide.
- Take ownership of guest concerns and feedback, finding thoughtful solutions that ensure every guest feels heard and genuinely cared for.
- Support the Front Office Manager in overseeing team performance, schedules and operational efficiency, ensuring consistent service across both day and night operations.
- Champion Forbes, LQA and Rosewood Brand Standards across the Front Office team, leading by example and maintaining exceptional standards on every shift.
- Support onboarding, training and development for associates, helping identify development needs and creating opportunities for the team to grow with confidence.
- Assist with staffing and rota planning, adapting to occupancy levels and operational requirements while maintaining effective coverage and an exceptional guest experience.
COULD THIS BE YOU?
- You're a natural hospitality leader who brings warmth, confidence and composure to every guest and team interaction.
- You have strong knowledge of Front Office operations and systems and can support others in using them effectively.
- You're passionate about luxury hospitality standards and understand the importance of Forbes, LQA and brand standards in delivering a consistently exceptional experience.
- You're confident handling guest concerns, using sound judgement and genuine care to reach appropriate resolutions.
- You enjoy developing others and can provide constructive, supportive feedback that helps colleagues grow.
- You're adaptable and comfortable leading across day and night operations, responding positively to changing occupancy, staffing needs and unexpected operational challenges.
- OUR BENEFITS
- 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
- Discounts on Food & Beverage
- Flexible benefits app and monthly allowance to spend on whatever you like
- Give days - A paid volunteering day of leave annually
- Up to 16 weeks paid parental leave
- Birthday day off - A paid day of leave for your birthday
- Developmental & social calendars
- Life insurance
- Enhanced sick pay policy
- OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard and valued.
We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.
We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
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RWLGS - Assistant Front Office Manager employer: Assistant Front Office Manager
Assistant Front Office Manager is an attractive employer due to its commitment to creating extraordinary moments for guests and fostering a collaborative work culture. Employees benefit from opportunities for professional growth and development within the hospitality industry. The focus on exceptional guest experiences makes it a rewarding place to work.
Contact Details:
Assistant Front Office Manager Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land RWLGS - Assistant Front Office Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Assistant Front Office Manager. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Assistant Front Office Manager
Don't be shy about reaching out to Assistant Front Office Manager directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace RWLGS - Assistant Front Office Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Assistant Front Office Manager and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Assistant Front Office Manager
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
