Services Co-ordinator

Services Co-ordinator

Full-Time 33772 - 41276 £ / year (est.) Home office (partial)
Assistance Dogs

At a Glance

  • Tasks: Lead vital projects to improve life for brain injury survivors and their families.
  • Company: Join Headway UK, a compassionate organisation dedicated to supporting those affected by brain injuries.
  • Benefits: Enjoy competitive salary, flexible working, generous leave, and comprehensive wellbeing support.
  • Other info: Be part of a diverse team committed to inclusion and personal growth.
  • Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
  • Qualifications: Passion for helping others, strong admin skills, and effective communication abilities.

The predicted salary is between 33772 - 41276 £ per year.

Location: Hybrid - Minimum two days per week from Nottingham office. Remaining time can be home based, or office based.

Salary: £27,000 Permanent, 35 hours per week (permanent)

Annual leave: 25 days per annum, incrementally increasing to 30 days with long service, plus an additional day off for your birthday, excluding bank holidays.

Looking to improve life after brain injury for the 150,000 people and their families admitted to hospital each year with a brain injury? Then why not join Headway as our Services Co-ordinator? In this role you will take the lead on vital Headway UK projects and work alongside colleagues in the wider Services Department to help support our key front-line services.

WHAT YOU WILL DO:

  • Take the lead on three of Headway UK’s vital services.
  • Process applications to our Emergency Fund, which provides travel and accommodation grants to family members.
  • Make recommendations for funding, signposting applicants onto other organisations, keeping detailed records and producing basic financial reports.
  • Lead the annual renewal of the Headway UK’s Solicitor’s Directory.
  • Support the delivery of Headway UK’s training programme through effective administrative support.
  • Work alongside colleagues within the wider Services Department to provide exceptional administrative support.
  • Assist with processing Brain Injury Identity Card applications.

ABOUT YOU

  • Have a passion for improving the quality of life for others, especially those with disabilities and long-term health conditions.
  • Be able to communicate effectively and confidently to brain injury survivors, families, carers and staff within hospital settings.
  • Have exceptional administrative skills.
  • Strong attention to detail and able to consistently input accurate information into our CRM.
  • Have the ability to manage multiple tasks autonomously.
  • Be an active member of the Services Department and contribute to its culture.

BENEFITS

  • Competitive Salaries.
  • Pension - You’ll automatically be enrolled into the People’s Pension with Headway contributing between 3 – 6% dependant on your contributions.
  • Occupational Sick Pay Scheme – Increasing with length of service.
  • Death in Service Benefit.
  • Flexible Working - Remote working options available.
  • Opportunity to work from abroad, for up to four weeks a year (subject to approval).
  • Access to a fully comprehensive 24/7 Employee Assistance Programme including counselling services.
  • Eye Test Vouchers.
  • Mental Health First Aiders.
  • 25 days leave incrementally increasing to 30 days based on service, plus an additional day off for your birthday, excluding bank holidays.
  • Access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.

ABOUT US

Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life.

Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve.

Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.

Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury.

SAFEGUARDING

At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment.

EQUALITY, DIVERSITY AND INCLUSION

We recognise, value and champion diversity and inclusion. We want to ensure our staff population reflects the diverse service users that we support.

Please don’t hesitate to drop us an email or give us a call if you need support with the application or you would like a chat about what it’s like to work with us.

Thank you for your interest in Headway UK and we look forward to getting to know you!

Next steps

Closing date: Midnight Wednesday 16 September. Shortlisting date: Thursday 17 September. Interviews: Thursday 24 September.

Services Co-ordinator employer: Assistance Dogs

The Royal Statistical Society is an exceptional employer, offering a unique opportunity to contribute to a respected charity and professional body dedicated to the importance of statistics and data. With a supportive work culture that prioritises employee well-being, flexible hybrid working arrangements, and a comprehensive benefits package including generous leave and a robust pension scheme, the RSS fosters an environment where marketing professionals can thrive and grow their careers while making a meaningful impact.

Assistance Dogs

Contact Details:

Assistance Dogs Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Services Co-ordinator

Get Involved Locally

Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Assistance Dogs.

Tap into Professional Networks

Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Assistance Dogs.

Showcase Your Commitment

When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Assistance Dogs.

Utilise Online Platforms

We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Assistance Dogs. Apply directly through us to stand out!

We think you need these skills to ace Services Co-ordinator

Administrative Skills
Attention to Detail
Communication Skills
CRM Management
Multi-tasking
Financial Reporting
Project Coordination

Some tips for your application 🫡

Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Assistance Dogs. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.

Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.

Tailor Your Documents to the Role:For a full-time role like Services Co-ordinator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.

Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.

How to prepare for a job interview at Assistance Dogs

Show Your Passion for Social Change

When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Assistance Dogs. Sharing personal stories or insights can really make us stand out.

Highlight Project Experience

We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.

Familiarity with Relevant Tools and Practices

Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.

Prepare for Scenario-Based Questions

Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!