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- Tasks: Support clients with casework and coordinate welfare services in a dynamic environment.
- Company: ASSIST Sheffield aids those seeking sanctuary from the UK’s asylum system.
- Benefits: Gain experience in a meaningful role while working in a supportive team atmosphere.
- Why this job: Make a real difference in people's lives while developing your skills in advocacy and support.
- Qualifications: Experience with vulnerable individuals and a passion for justice are essential.
- Other info: This role offers a unique opportunity to work in a trauma-informed, anti-oppressive setting.
The predicted salary is between 28800 - 43200 £ per year.
ASSIST Sheffield provides vital support to people who are seeking sanctuary and have been made destitute by the UK’s asylum system. We offer accommodation, casework, welfare support, and solidarity in a system that too often excludes and harms.
We are looking for a capable and committed Client Support and Engagement Worker to join our team. This role requires someone with strong organisational skills, a calm and thoughtful approach, and a deep understanding of the challenges faced by people with insecure immigration status.
You will work across our Client Support and Accommodation Teams, supporting clients with practical casework, supporting our new referrals process, and ensuring effective access to our welfare, interpreting, and accompanying support. You will also lead on the administrative coordination of the Accompanying Team, with some development responsibilities.
This is a varied role where no two days are the same — combining 1:1 work with clients, behind-the-scenes coordination, and collaborative working with volunteers and colleagues. You’ll be supported to work in a trauma-informed, anti-oppressive way that centres client dignity and autonomy.
We’re looking for someone who:
- Has experience working directly with vulnerable people in a support or advocacy setting
- Can manage multiple priorities and tasks with clarity and care
- Is confident in handling sensitive information and managing professional boundaries
- Has a good working knowledge of the asylum and migration system, or a willingness to learn
- Brings a commitment to justice, inclusion, and the values of ASSIST
Client Support and Engagement Worker employer: ASSIST Sheffield
Contact Detail:
ASSIST Sheffield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support and Engagement Worker
✨Tip Number 1
Familiarise yourself with the asylum and migration system in the UK. Understanding the challenges faced by individuals in this context will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals already working in client support or advocacy roles. Engaging with others in the field can provide valuable insights and may even lead to recommendations that could strengthen your application.
✨Tip Number 3
Prepare to discuss your experience with vulnerable populations in detail. Think of specific examples where you've demonstrated empathy, organisational skills, and the ability to manage sensitive information effectively.
✨Tip Number 4
Showcase your understanding of trauma-informed care during the interview process. Be ready to explain how you would apply these principles in your work, as this aligns closely with the values of ASSIST.
We think you need these skills to ace Client Support and Engagement Worker
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Client Support and Engagement Worker position. Understand the key responsibilities and required skills, especially those related to working with vulnerable individuals and managing sensitive information.
Tailor Your CV: Customise your CV to highlight relevant experience in support or advocacy settings. Emphasise your organisational skills and any direct experience you have with vulnerable populations, as well as your understanding of the asylum and migration system.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for supporting individuals facing challenges within the asylum system. Share specific examples of your past experiences that demonstrate your commitment to justice and inclusion, and how they align with the values of ASSIST.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. Ensure that your writing is clear and professional, as this reflects your attention to detail and communication skills.
How to prepare for a job interview at ASSIST Sheffield
✨Show Your Understanding of Vulnerable Populations
Make sure to demonstrate your experience or knowledge about working with vulnerable individuals. Share specific examples from your past roles that highlight your ability to empathise and support those in challenging situations.
✨Highlight Organisational Skills
Since the role requires managing multiple priorities, be prepared to discuss how you stay organised. You could mention tools or methods you use to keep track of tasks and ensure nothing falls through the cracks.
✨Discuss Your Approach to Sensitive Information
Given the nature of the work, it's crucial to convey your understanding of confidentiality and professional boundaries. Be ready to explain how you handle sensitive information and maintain trust with clients.
✨Express Commitment to Justice and Inclusion
The organisation values justice and inclusion, so make sure to articulate your commitment to these principles. Share any relevant experiences or initiatives you've been involved in that align with these values.
