At a Glance
- Tasks: Ensure guest safety and deliver top-notch customer service in luxury venues.
- Company: Join Assist Security Group, a leader in luxury hospitality security.
- Benefits: Earn £15.50 per hour with paid annual leave and professional development.
- Other info: Flexible shifts with opportunities for growth in a dynamic environment.
- Why this job: Be part of a prestigious team and make a real difference in guest experiences.
- Qualifications: SIA Door Supervisor licence and strong communication skills required.
The predicted salary is between 15.5 - 15.5 £ per hour.
Assist Security Group (ASG) is recruiting professional, confident and customer-focused Security Officers (Door Supervisors) to join our team at a prestigious luxury hospitality venue in the City of London. This is an excellent opportunity to work within a high-profile environment, delivering exceptional security and customer service at premium restaurants and bars while ensuring the safety of guests, staff and visitors. We are looking for individuals who combine strong security experience with a polished, welcoming approach suited to luxury hospitality.
Role Details
- Location: City of London, Bishopsgate
- Pay: £15.50 per hour
- Contract: Permanent, full-time
- Shift Length: Minimum 8-hour shifts
- Shift Pattern: Rotating early and late shifts, including weekends and bank holidays
Important – Shift Requirements
This position requires flexibility to work both early and late shifts:
- Early shifts: Starting from 6:30am.
- Late shifts: Finishing as late as 3:00am, depending on venue closing times.
- Minimum shift length: 8 hours.
- Weekend and bank holiday availability is required.
Please note: Applicants must be available to work both early starts and late finishes. Officers are required to remain on duty until the venue has closed and all guests have departed, or until they have been formally relieved by the incoming team.
Key Responsibilities
- Maintain a professional, welcoming and visible security presence.
- Deliver exceptional customer service in a luxury hospitality environment.
- Manage guest entry, including security screening, bag searches and access control.
- Carry out age verification and enforce venue admission policies.
- Prevent and de-escalate conflict, managing challenging situations professionally.
- Support guest welfare and identify potentially vulnerable individuals.
- Conduct security patrols and monitor entrances, exits and public areas.
- Respond effectively to incidents, emergencies and security concerns.
- Work closely with venue management and front-of-house teams.
- Complete accurate incident reports and maintain strict guest confidentiality.
What We're Looking For
- Valid SIA Door Supervisor licence (essential).
- Excellent communication and customer service skills.
- Smart, professional appearance and a confident, welcoming manner.
- Strong conflict management and de-escalation skills.
- Reliability, integrity and excellent attention to detail.
- Flexibility to work early starts from 6:30am and late finishes up to 3:00am.
- Ability to work independently and as part of a team.
- Previous experience in luxury hospitality, restaurants, bars or members' clubs is desirable.
- Experience with guest screening, first aid or vulnerability awareness training is advantageous.
What We Offer
- Competitive pay of £15.50 per hour.
- Permanent, full-time employment.
- Minimum 8-hour shifts.
- 5.6 weeks' paid annual leave (including bank holidays).
- Workplace pension scheme.
- Full uniform provided.
- Site-specific induction and ongoing professional development.
- Access to ASG's Learning and Development programmes.
Successful applicants will be required to complete BS 7858 security screening, a basic DBS check, SIA licence verification, right-to-work checks and a confidentiality agreement. Join Assist Security Group and become part of a professional security team delivering exceptional standards within London's luxury hospitality sector. ASG is an equal opportunities employer and welcomes applications from all backgrounds. Reasonable adjustments are available throughout the recruitment process.
Security Officer (Door Supervisor) – Luxury Hospitality | City of London employer: ASSIST SECURITY LIMITED
ASSIST SECURITY LIMITED is an attractive employer due to its commitment to professional development and a supportive work culture. Employees benefit from competitive pay and the opportunity to work in prestigious environments, enhancing their skills in the security industry.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer (Door Supervisor) – Luxury Hospitality | City of London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security Officer (Door Supervisor) – Luxury Hospitality | City of London. Plus, you can showcase your passion and familiarity with the latest trends!
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✨Directly Apply to ASSIST SECURITY LIMITED
Don’t forget to apply for the Security Officer (Door Supervisor) – Luxury Hospitality | City of London role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining ASSIST SECURITY LIMITED.
We think you need these skills to ace Security Officer (Door Supervisor) – Luxury Hospitality | City of London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at ASSIST SECURITY LIMITED. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at ASSIST SECURITY LIMITED.
How to prepare for a job interview at ASSIST SECURITY LIMITED
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at ASSIST SECURITY LIMITED.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at ASSIST SECURITY LIMITED.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at ASSIST SECURITY LIMITED.
