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- Tasks: Manage scheduling and resource deployment for security operations, ensuring safety and efficiency.
- Company: Dynamic security firm with a focus on innovation and teamwork.
- Benefits: Competitive pay, flexible shifts, and opportunities for professional growth.
- Other info: Join a supportive team with a commitment to continuous training and development.
- Why this job: Be part of a vital team ensuring safety while developing your skills in a fast-paced environment.
- Qualifications: SIA Door Supervisor licence preferred; strong communication and analytical skills required.
4 on 4 off, 12 hour shifts (7am-7pm). ÂŁ15.00 per hour. Location: Wandsworth office + some travel to London sites.
Role Summary
Work within Assist Control function to provide 24/7/365 operational response for colleagues, customers, stakeholders, and the emergency services. Have detailed knowledge of customer sites and operational requirements to support optimal service delivery. Utilise multiple systems and applications to deploy resources. Analyse data to identify risks and threats, escalate appropriately, and share intelligence. Collaborate and influence in all directions, both internally and with customers. Ensure the safety and security of people, property, and assets at our customer sites. Effective communication skills and great presentation are crucial when interacting with customers and the public. Being visible, professional, and responsive supports the success of the security function. Identify risks, threats, and hazards and take appropriate action in line with Assignment Instructions and relevant policy to protect the customer’s organisation and reputation. Engage with continuous training and technology as the security environment evolves.
Responsibilities
- Respond to calls, emails, and alerts in a professional manner, prioritising critical service issues.
- Provide centralised and efficient execution of security processes to support operational delivery.
- Resolve customer and colleague requests in “One Touch”, avoiding unnecessary escalation.
- Follow Assignment Instructions, Risk Assessments, and relevant customer policies.
- Promote confidence through effective decision making and professional standards.
- Plan and schedule security resources with authorised and trained personnel.
- Ensure holidays are planned in an effective manner, not compromising site requirements.
- Ensure Security Colleagues have the appropriate SIA Licencing & Accreditation.
- Deploy service partner resources and seek authorisation as appropriate.
- Complete routine admin processes to improve operational efficiency.
- Provide monitoring and analytics to identify risk and enable effective decision making.
- Provide reporting (Daily/Weekly/Monthly) internally and to our customers as requested.
- Provide Management Information that enables effective use of resources.
- Share intelligence and alerts with the right audience to mitigate risk.
- Act as the Subject Matter Expert (SME) for security systems, applications, and software.
- Maintain the integrity of security systems and applications, ensuring a consistent approach.
- Complete site compliance validation and welfare visits.
- Support recruitment, induction, and new site mobilisation projects.
- Validate and update Assignment Instructions/Risk Assessments.
- Acknowledge and record customer complaints, escalate to the correct audience, and follow up.
- Deter crime and anti-social behaviour through awareness of behaviour and intelligence.
- Report incidents in an accurate and timely manner, following the correct escalation model.
- Collaborate with the Emergency Services, including detection and protection of evidence.
- Support the customer’s brand and culture and follow any reasonable requests.
Person Specification
- SIA Door Supervisor licence (or willingness to obtain).
- Experience in control, operational centre environments.
- IT and systems orientated, highly analytical.
- Self-motivated and action focused.
- Emotional maturity; calm and rational in the face of challenges and critical incidents.
- Conscientious with strong attention to detail.
- Adapts to changing priorities; flexible and collaborative.
- Punctual, reliable, and committed, demonstrating respect for colleagues.
- Highest standards of integrity; maintains confidentiality when handling sensitive information.
- Effective communication skills, both verbal and written.
- Responds well to positive change and innovation.
Scheduler in Wandsworth employer: Assist Security Group
Contact Detail:
Assist Security Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler in Wandsworth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about job openings or even a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to scheduling and operational roles. Think about how you’d handle specific scenarios they might throw at you.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Scheduler in Wandsworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Scheduler role. Highlight your experience in operational environments and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since effective communication is key in this role, don’t shy away from showcasing your verbal and written skills. Use clear and professional language in your application to demonstrate your ability to interact with customers and colleagues.
Highlight Your Analytical Skills: As a Scheduler, you'll need to analyse data and identify risks. Make sure to mention any experience you have with data analysis or using systems to support decision-making. We love seeing candidates who can think critically!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Assist Security Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Scheduler role and its responsibilities. Familiarise yourself with the operational requirements, security processes, and the importance of effective communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Analytical Skills
Since the role requires analysing data to identify risks and threats, be prepared to discuss your analytical skills. Bring examples from your past experiences where you've successfully used data to make informed decisions or improve processes. This will highlight your ability to think critically and act decisively.
✨Demonstrate Flexibility and Adaptability
The job involves responding to changing priorities and collaborating with various stakeholders. During the interview, share instances where you've had to adapt quickly to new situations or work collaboratively with others. This will illustrate your ability to thrive in a dynamic environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and problem-solving abilities. Think about potential challenges you might face in the role and how you would handle them. Practising these scenarios will help you articulate your thought process clearly during the interview.