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- Tasks: Ensure safety and security in luxury retail environments while providing excellent customer service.
- Company: Join a prestigious luxury retail brand in Central London.
- Benefits: Competitive pay, full-time hours, and ongoing training opportunities.
- Why this job: Be the face of security, making a real difference in customer experiences.
- Qualifications: SIA Licence required; previous luxury retail security experience is a plus.
- Other info: Dynamic role with opportunities for growth and collaboration with emergency services.
The predicted salary is between 30000 - 42000 £ per year.
Location: Central London
Pay Rate: Various (Details to be provided)
Mon-Sat full time (Initially various stores then assigned to single site)
Role Summary
The position requires officers to have exceptional customer service and presentation. The purpose of the role is the safety and security of people, property and assets. Being positive, great customer service and effective communication skills are crucial when interacting with the customer, the public and emergency services. The need to be visible, professionally presented and responsive supports the success of the security function. Customers rely on security to identify risks that threaten their business and reputation and take the appropriate action. There is a requirement to engage with continuous training, as policy, procedures and technology evolve in the security environment.
Responsibilities
- Wear the correct uniform, PPE, SIA Badge and always be presented clean and smart.
- Demonstrate excellent customer service and engage with every person positively.
- Carry out all duties in accordance with the Assignment Instructions and Risk Assessment.
- Follow relevant customer policy and procedures.
- Utilise access control systems and ensure the integrity of building perimeter security.
- Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity.
- Deter crime and anti-social behaviour through awareness of behaviour and intelligence.
- Carry out relevant testing of security and safety systems.
- Perform internal and external patrols as required.
- Report incidents in an accurate and timely manner, follow the correct escalation model.
- Collaborate with the Emergency Services, including detection and protection of evidence.
- Support the customer's brand and culture and follow any reasonable requests.
Person Specification
- SIA Licence for specific site (Door Supervision)
- Previous security experience within a luxury or high value retail environment is advantageous.
- Conscientious, alert and a strong attention to detail.
- Adapts to changing priorities and is flexible and collaborative.
- Punctual, reliable, committed, demonstrating respect for colleagues.
- Highest standards of integrity, maintains confidentiality when handling sensitive information.
- Effective communication skills, both verbal and written.
- Responds well to positive change and innovation.
Security Officer in London employer: Assist Security Group
Contact Detail:
Assist Security Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those working in luxury retail. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to demonstrate your exceptional customer service and communication skills. Share specific examples of how you've handled challenging situations in the past.
✨Tip Number 3
Dress to impress! Since this role is all about presentation, make sure you look sharp and professional during interviews. It shows you understand the importance of being well-presented in a luxury environment.
✨Tip Number 4
Keep learning! Stay updated on the latest security trends and technologies. Mention any relevant training or certifications during your conversations with potential employers to show you're committed to continuous improvement.
We think you need these skills to ace Security Officer in London
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your exceptional customer service experience in your application. We want to see how you engage positively with customers and handle situations effectively, as this is crucial for the role.
Be Professional and Presentable: Since the role requires a smart appearance, ensure your application reflects professionalism. Use clear language and a tidy format, just like you would present yourself on the job!
Tailor Your Application: Don’t just send a generic application! Tailor it to the specific requirements of the Security Officer role. Mention your relevant experience in luxury retail and any SIA qualifications you hold.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Assist Security Group
✨Dress to Impress
Make sure you wear a smart outfit that reflects the professional image expected in luxury retail. A clean and well-fitted uniform or business attire will show that you take the role seriously and understand the importance of presentation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you engaged positively with customers and handled challenging situations, as this is crucial for the role of a Security Officer in a luxury environment.
✨Know Your Stuff
Familiarise yourself with the company’s policies, procedures, and the specific security measures they employ. Being knowledgeable about their approach to safety and security will demonstrate your commitment and readiness to adapt to their standards.
✨Practice Effective Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would interact with customers and emergency services, ensuring you convey your ability to remain calm and professional under pressure.
