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- Tasks: Join a dynamic team to assist customers with their insurance needs and provide tailored solutions.
- Company: Leading leisure insurance provider with award-winning customer service.
- Benefits: Competitive salary, unlimited bonuses, 25 days holiday, and birthday off!
- Why this job: Kickstart your career in insurance with full training and support in a friendly environment.
- Qualifications: Customer service experience preferred; enthusiasm and a willingness to learn are key.
- Other info: Flexible hours and opportunities for career growth in a supportive team.
The predicted salary is between 23809 - 33433 £ per year.
This is an excellent opportunity for you to enter the Insurance industry and to be part of a team of consultants who will handle all our new business enquiries, providing quotations for our customers' insurance needs. You will be part of a phone-based team working across both inbound telephone calls derived from our active marketing campaigns and outbound calls to customers who have requested contact via e-commerce sites or email.
You will understand the client's needs and present solutions based on the information that the customer provides with a view to arranging their insurance for the coming year on a range of products. You will be new to insurance, but don’t worry, we will provide all the training and support you need to work across our product range. You will be confident, positive and have an outgoing personality. You will have some experience of working in a customer-facing environment either in person or over the phone. Selling experience is a benefit but not essential.
You will be provided full training on our products and systems, and we welcome applicants from all backgrounds. You will need to demonstrate a willingness to learn, and an enthusiastic and outgoing personality is essential. This is a targeted sales role, so a willingness to work hard is essential as well. Many of our clients may well be elderly or vulnerable, so patience and empathy is a must.
Key Skills- Confidence to learn and develop through continuous classroom and on-job training.
- Excellent communication skills.
- A flexible and proactive approach.
- The ability to work within a friendly team to achieve goals and objectives.
- Good numeracy and literacy along with good keyboard skills.
- The highest standard of integrity, honesty, and quality of work.
- Customer focused and an empathetic nature.
- A 'Can do' attitude.
- Target focused.
Assist Insurance Services is one of the UK’s leading providers of leisure insurance products for caravans, boats, holiday homes, park homes and lodges. In 2022, we were recognised by the insurance industry and announced as winners of two prestigious awards in one night, the 'Personal Lines Broker of the Year Award' and the 'Customer Care Award', which we are extremely proud of. Following this, we returned to the British Insurance Awards last year winning the 2024 Customer Experience Award and was shortlisted this year for the Personal Lines Broker of the Year Award. In addition to this in January this year we received a 2025 Feefo Platinum Trusted Customer Service Award for the fifth consecutive year; in recognition of the excellent service, we provide to our clients. We take pride that our clients will receive an exceptional service every time they contact us and have the confidence they are in safe hands.
The Package- Starting Base Salary from £23,809.50 dependent on experience.
- Unlimited monthly bonus scheme.
- 25 Days Holiday (Plus Bank Holidays) rising to 30 days based on service.
- An additional day off for your birthday too!
- Career and professional development.
- Our contracts are offered on a full-time permanent basis, working 37.5 hours per week across the opening hours of our business: Monday - Friday 9am - 5.30pm, Saturday 9am - 1pm (Saturdays you will be required to work 1 Saturday in 4).
Customer Service Advisor employer: Assist Insurance Services
Contact Detail:
Assist Insurance Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Before your interview, check out Assist Insurance Services' website and social media. Understanding their values and recent achievements will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various situations, especially when dealing with elderly or vulnerable clients.
✨Tip Number 3
Show off your personality! During the interview, let your outgoing nature shine through. Share personal stories that highlight your empathy and patience, as these traits are crucial for a Customer Service Advisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your outgoing personality shine through. Use a friendly tone and don’t be afraid to show enthusiasm for the role – it’s all about connecting with our customers!
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. Even if it’s not in insurance, we value any experience that shows you can handle inquiries and provide solutions. Relate your skills to what we do at StudySmarter!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read. Avoid jargon unless it’s relevant, and focus on how your skills match the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Assist Insurance Services
✨Know Your Stuff
Before the interview, take some time to research the insurance industry and the specific products the company offers. Familiarise yourself with common insurance terms and concepts. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your People Skills
Since this role is all about customer interaction, be ready to share examples of how you've successfully handled customer queries in the past. Whether it's a tricky situation or a positive experience, demonstrating your communication skills and empathy will make you stand out.
✨Emphasise Your Willingness to Learn
The company values candidates who are eager to learn and grow. Be sure to express your enthusiasm for the training provided and how you plan to apply that knowledge. Mention any previous experiences where you quickly adapted to new information or processes.
✨Bring a Positive Attitude
A 'can do' attitude is essential for this role. During the interview, maintain a positive demeanour and be enthusiastic about the opportunity. Share how you approach challenges with optimism and how you believe this mindset can contribute to the team's success.
