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- Tasks: Join our team to assist customers with their insurance needs and provide tailored solutions.
- Company: Assist Insurance Services, a leading provider of leisure insurance in the UK.
- Benefits: Competitive salary, unlimited bonuses, 25 days holiday, and birthday off!
- Why this job: Kickstart your career in insurance with full training and support in a friendly environment.
- Qualifications: Customer service experience preferred; enthusiasm and willingness to learn are key.
- Other info: Enjoy a supportive team culture with opportunities for career growth.
The predicted salary is between 23809 - 33433 £ per year.
This is an excellent opportunity for you to enter the Insurance industry and to be part of a team of consultants who will handle all our new business enquiries, providing quotations for our customers' insurance needs. You will be part of a phone-based team working across both inbound telephone calls derived from our active marketing campaigns and outbound calls to customers who have requested contact via e-commerce sites or email. You will understand the client’s needs and present solutions based on the information that the customer provides with a view to arranging their insurance for the coming year on a range of products. You will be new to insurance, but don’t worry, we will provide all the training and support you need to work across our product range.
Assist Insurance Services is one of the UK’s leading providers of leisure insurance products for caravans, boats, holiday homes, park homes and lodges. In 2022, we were recognised by the insurance industry and announced as winners of two prestigious awards in one night, the ‘Personal Lines Broker of the Year Award’ and the ‘Customer Care Award’, which we are extremely proud of. Following this, we returned to the British Insurance Awards last year winning the 2024 Customer Experience Award and was shortlisted this year for the Personal Lines Broker of the Year Award. In addition to this in January this year we received a 2025 Feefo Platinum Trusted Customer Service Award for the fifth consecutive year; in recognition of the excellent service, we provide to our clients. We take pride that our clients will receive an exceptional service every time they contact us and have the confidence they are in safe hands.
You will be confident, positive and have an outgoing personality. You will have some experience of working in a customer facing environment either in person or over the phone. Selling experience is a benefit but not essential. You will be provided full training on our products and systems, and we welcome applicants from all backgrounds. You will need to demonstrate a willingness to learn, and an enthusiastic and outgoing personality is essential. This is a targeted sales role, so a willingness to work hard is essential as well. Many of our clients may well be elderly or vulnerable, so patience and empathy is a must.
Key Skills- Confidence to learn and develop through continuous classroom and on-job training.
- Excellent communication skills.
- A flexible and proactive approach.
- The ability to work within a friendly team to achieve goals and objectives.
- Good numeracy and literacy along with good keyboard skills.
- The highest standard of integrity, honesty, and quality of work.
- Customer focused and an empathetic nature.
- A ‘Can do’ attitude.
- Target focused.
- Starting Base Salary from £23,809.50 dependent on experience.
- Unlimited monthly bonus scheme.
- 25 Days Holiday (Plus Bank Holidays) rising to 30 days based on service.
- An additional day off for your birthday too!
- Career and professional development.
- Our contracts are offered on a full-time permanent basis, working 37.5 hours per week across the opening hours of our business: Monday - Friday 9am – 5.30pm, Saturday 9am - 1pm (Saturdays you will be required to work 1 Saturday in 4).
Customer Service Advisor employer: Assist Insurance Services
Contact Detail:
Assist Insurance Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Assist Insurance Services. Understand their products and recent achievements. This will show you’re genuinely interested and can help you tailor your responses.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being clear, friendly, and patient – just like you’d need to be with customers.
✨Tip Number 3
Show off your personality! They’re looking for someone outgoing and positive, so let that shine through in your conversations. Share a bit about yourself and why you’re excited about this opportunity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to engage with our e-commerce side of things.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone with an outgoing personality, so show us that in your words!
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Highlight any relevant experience you have in customer-facing roles, even if it’s not directly in insurance. We love seeing how your skills can transfer to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key skills and experiences – it makes it easier for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen and ready to join our fantastic team at Assist Insurance Services!
How to prepare for a job interview at Assist Insurance Services
✨Know the Company Inside Out
Before your interview, take some time to research Assist Insurance Services. Understand their products, recent awards, and what makes them stand out in the insurance industry. This will not only impress your interviewers but also help you tailor your answers to align with their values.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share specific examples from your past experiences where you provided excellent customer service. Highlight your ability to empathise with clients, especially those who may be elderly or vulnerable, as this is crucial for the position.
✨Demonstrate a Willingness to Learn
Make it clear that you're eager to learn and grow within the company. Discuss how you adapt to new information and training, and express your enthusiasm for the comprehensive training they offer. This shows that you're committed to developing your skills in the insurance field.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice handling common customer queries and objections confidently. This will help you demonstrate your communication skills and your ability to think on your feet, which are essential for a Customer Service Advisor.
