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- Tasks: Join our team to assist customers with their insurance needs and provide tailored solutions.
- Company: Assist Insurance Services, a leading provider of leisure insurance in the UK.
- Benefits: Starting salary from £23,809.50, unlimited bonuses, 25 days holiday plus your birthday off!
- Why this job: Kickstart your career in insurance with full training and support in a friendly environment.
- Qualifications: Outgoing personality, customer service experience preferred but not essential.
- Other info: Join an award-winning team dedicated to exceptional customer care and professional growth.
The predicted salary is between 23809 - 33431 £ per year.
Join to apply for the Customer Service Advisor role at Assist Insurance Services Ltd.
Pay Range: Starting Base Salary from £23,809.50 dependent on experience. Unlimited monthly bonus scheme. 25 Days Holiday (Plus Bank Holidays) rising to 30 days based on service. An additional day off for your birthday too! Career and professional development.
Role Overview: This is an excellent opportunity for you to enter the Insurance industry and to be part of a team of consultants who will handle all our new business enquiries, providing quotations for our customers' insurance needs. You will be part of a phone-based team working across both inbound telephone calls derived from our active marketing campaigns and outbound calls to customers who have requested contact via e-commerce sites or email. You will understand the client’s needs and present solutions based on the information that the customer provides with a view to arranging their insurance for the coming year on a range of products. You will be new to insurance, but don’t worry, we will provide all the training and support you need to work across our product range.
Who are we? Assist Insurance Services is one of the UK’s leading providers of leisure insurance products for caravans, boats, holiday homes, park homes and lodges. In 2022, we were recognised by the insurance industry and announced as winners of two prestigious awards in one night, the ‘Personal Lines Broker of the Year Award’ and the ‘Customer Care Award’. Following this, we returned to the British Insurance Awards last year winning the 2024 Customer Experience Award and was shortlisted this year for the Personal Lines Broker of the Year Award. In addition to this, in January this year we received a 2025 Feefo Platinum Trusted Customer Service Award for the fifth consecutive year; in recognition of the excellent service we provide to our clients. We take pride that our clients will receive an exceptional service every time they contact us and have the confidence they are in safe hands.
Qualifications / About You: You will be confident, positive and have an outgoing personality. You will have some experience of working in a customer-facing environment either in person or over the phone. Selling experience is a benefit but not essential. You will be provided full training on our products and systems, and we welcome applicants from all backgrounds. You will need to demonstrate a willingness to learn, and an enthusiastic and outgoing personality is essential. This is a targeted sales role, so a willingness to work hard is essential as well. Many of our clients may well be elderly or vulnerable, so patience and empathy is a must.
Key Skills:
- Confidence to learn and develop through continuous classroom and on-job training.
- Excellent communication skills.
- A flexible and proactive approach.
- The ability to work within a friendly team to achieve goals and objectives.
- Good numeracy and literacy along with good keyboard skills.
- The highest standard of integrity, honesty, and quality of work.
- Customer focused and an empathetic nature.
- A ‘Can do’ attitude.
- Target focused.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Other
Industry: Accounting
Customer Service Advisor in Northampton employer: Assist Insurance Services Ltd
Contact Detail:
Assist Insurance Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Northampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Assist Insurance Services. Understand their values, recent awards, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your empathy! When discussing your experiences, highlight times when you’ve helped someone or gone the extra mile for a customer. This will demonstrate that you have the right attitude for dealing with clients, especially those who may be vulnerable.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any customer-facing experience you have, even if it’s not in insurance. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and why you’re a great fit for Assist Insurance Services. Don’t forget to mention your willingness to learn and your positive attitude – we love that!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application showcases your communication skills. Keep it clear, concise, and friendly – just like how you’d talk to a customer on the phone!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Assist Insurance Services Ltd
✨Know Your Stuff
Before the interview, take some time to research Assist Insurance Services and their products. Familiarise yourself with the types of insurance they offer, especially those related to leisure activities like caravans and boats. This will show your genuine interest in the role and help you answer questions more confidently.
✨Show Off Your People Skills
As a Customer Service Advisor, you'll be dealing with clients directly. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your communication skills and how you can empathise with customers, especially those who may be elderly or vulnerable.
✨Demonstrate Your Willingness to Learn
Since this role offers full training, it's important to convey your eagerness to learn. Be ready to discuss how you've approached learning new skills in the past and how you adapt to new environments. This will reassure them that you're the right fit for their supportive training culture.
✨Bring Your A-Game Attitude
A positive and enthusiastic attitude can set you apart from other candidates. During the interview, express your excitement about the opportunity and your willingness to work hard. Remember, they’re looking for someone who can contribute to their friendly team and help achieve their goals!
