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- Tasks: Ensure safety and security in a 5-star hotel environment while providing excellent customer service.
- Company: Join a prestigious 5-star hotel in the heart of Central London.
- Benefits: Enjoy a dynamic work environment with continuous training and opportunities for growth.
- Why this job: Be part of a professional team that values integrity, customer engagement, and personal development.
- Qualifications: Must have an SIA Licence and previous experience in hotel security.
- Other info: Flexible hours and a chance to work in a vibrant, luxury setting.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: 5 Star Hotel Security Officer Location: Central London Reports To: Security Team Leader/ Security Manager/ Head of Security/ Account Manager. Role Summary: The position requires officers to have 5-star hotel security experience, exceptional customer service skills, and to be well-presented at all times. The purpose of the role is to ensure the safety and security of people, property, and assets. Excellent communication skills, a professional appearance, and a positive attitude are crucial when interacting with customers, the public, and emergency services. Visibility, professionalism, and responsiveness support the success of the security function. Security personnel are expected to identify risks that threaten the business and reputation and take appropriate action. Continuous training is required as policies, procedures, and technology evolve in the security environment. Responsibilities: Wear the correct uniform, PPE, SIA Badge, and always be presented clean and smart. Provide excellent customer service and engage positively with every person. Carry out all duties in accordance with the Assignment Instructions and Risk Assessment. Follow relevant customer policies and procedures. Utilise access control systems and ensure the integrity of building perimeter security. Use CCTV, alarm systems, and monitoring tools to detect risks and suspicious activity. Deter crime and anti-social behavior through awareness and intelligence. Test security and safety systems regularly. Perform internal and external patrols as required. Report incidents accurately and promptly, following escalation procedures. Collaborate with Emergency Services, including evidence detection and protection. Support the customer\’s brand and culture and follow reasonable requests. Person Specification: SIA Licence for specific site (Door Supervision) Previous security experience within a 5-star hotel. Conscientious, alert, and detail-oriented. Flexible and adaptable to changing priorities. Punctual, reliable, and respectful towards colleagues. Maintain high standards of integrity and confidentiality. Effective verbal and written communication skills. Open to positive change and innovation. Additional Requirements: Compliance with BS7858 vetting standards. #J-18808-Ljbffr
5* Hotel Security Officer - Nights employer: Assist Group
Contact Detail:
Assist Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 5* Hotel Security Officer - Nights
✨Tip Number 1
Familiarise yourself with the specific security protocols and customer service standards of 5-star hotels. Understanding what sets these establishments apart will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the hospitality and security sectors. Attend industry events or join online forums to connect with current hotel security officers who can provide insights and potentially refer you to openings.
✨Tip Number 3
Prepare for situational questions that may arise during interviews. Think about how you would handle various scenarios related to security and customer service, as this will showcase your problem-solving skills.
✨Tip Number 4
Stay updated on the latest security technologies and trends in the hospitality industry. Being knowledgeable about advancements can set you apart from other candidates and show your commitment to continuous improvement.
We think you need these skills to ace 5* Hotel Security Officer - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in hotel security, particularly in 5-star environments. Emphasise your customer service skills and any relevant qualifications, such as your SIA Licence.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for security and customer service. Mention specific examples of how you've successfully handled security situations in the past and how you align with the hotel's values.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure you demonstrate your verbal and written communication skills in your application. Use clear and professional language throughout your documents.
Showcase Professionalism: Given the emphasis on appearance and professionalism, mention any experiences where you maintained high standards in your presentation and conduct. This could include previous roles or training that emphasised these qualities.
How to prepare for a job interview at Assist Group
✨Dress to Impress
Make sure to wear your best attire for the interview. A smart, professional appearance is crucial in the hospitality and security industry, especially for a 5-star hotel position.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlighting your ability to engage positively with guests will demonstrate that you understand the importance of this aspect in a hotel environment.
✨Know Your Security Protocols
Familiarise yourself with common security procedures and protocols relevant to hotels. Being able to discuss these confidently will show that you are serious about the role and understand the responsibilities involved.
✨Demonstrate Your Communication Skills
Practice clear and effective communication. You may be asked to explain how you would handle various situations, so being articulate and concise will help you stand out as a candidate who can interact well with both guests and emergency services.
