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- Tasks: Manage customer calls, process orders, and support website availability.
- Company: Join Assisi Pet Care, a leader in sustainable pet care solutions.
- Benefits: Enjoy hybrid work options and a supportive team environment.
- Why this job: Be part of a passionate team dedicated to innovation and sustainability in pet care.
- Qualifications: Strong communication skills and IT proficiency required; experience with ERP systems is a plus.
- Other info: Opportunity for growth and development in a dynamic industry.
The predicted salary is between 22400 - 33600 £ per year.
Location: Leeds, LS15
Salary: Up to 28k per annum doe
Hybrid: 3 days in the office
Job type: Full time, permanent
About the Company:
Assisi Pet Care was founded on a love of pets and a respect for the sustainable production of everything we bring to market. We are specialists in the transformational acquisition, management and organic growth of pet care, food and related companies. We grow sustainable businesses within the European Pet Care Industry that seek organic growth through continual improvement, innovation and energy. We choose our brands carefully. Each is selected not only for its potential but also its culture and character.
Key Responsibilities:
- Receiving customer calls regarding service and orders.
- Actively manage direct customers to websites and overall call management as required.
- Support of availability on Websites and collaborate with 3PL providers as required.
- Collating of customer loyalty cards/emails and Charity collaborations.
- Order processing for retail and brand loyalty schemes.
- Responding to emails for Customer Sales & customer services.
- Support and cover Ordering and Invoicing process across full group.
- Admin support including Fleet Management and associated 3rd party processes.
Key skills & experience:
- Communication skills with both internal and external stakeholders.
- Customer Service Excellence effectively able to manage direct and at times challenging customer contact within Consumer supply.
- Strong IT Capabilities across core MS Office, ERP systems like Sage, SAP and Ecommerce eg: Shopify.
- Data input and processing of Customer orders and Invoicing, ability to accurately process and amend data.
Capabilities Behaviours:
- Systems capability MS Office and ERP preferably: Sage/SAP/Ecommerce/Shopify.
- Strong communication skills (English).
- Import and Export processing.
- Supplier and Customer management.
- Ability to work as part of a team and provide peer support.
- Focus under pressure and problem solve in their functional area.
- Keen to learn and develop processes.
Customer Supply Chain Specialist employer: Assisi Pet Care
Contact Detail:
Assisi Pet Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Specialist
✨Tip Number 1
Familiarise yourself with the pet care industry and Assisi Pet Care's values. Understanding their commitment to sustainability and customer service excellence will help you align your responses during interviews.
✨Tip Number 2
Brush up on your IT skills, especially with ERP systems like Sage and SAP, as well as eCommerce platforms like Shopify. Being able to demonstrate your proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Prepare for potential customer service scenarios that may arise during the interview. Think about how you would handle challenging customer interactions and be ready to share examples from your past experiences.
✨Tip Number 4
Network with professionals in the pet care industry or those who have experience in supply chain roles. Engaging with others can provide valuable insights and possibly lead to referrals that could enhance your application.
We think you need these skills to ace Customer Supply Chain Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Customer Supply Chain Specialist.
Highlight Relevant Experience: In your CV and cover letter, emphasise your customer service experience and any relevant IT skills, particularly with ERP systems like Sage or SAP. Provide specific examples of how you've successfully managed customer interactions or processed orders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for pet care and sustainable practices. Mention why you want to work for Assisi Pet Care and how your values align with theirs. Be sure to address your communication skills and ability to work under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Assisi Pet Care
✨Showcase Your Customer Service Skills
As a Customer Supply Chain Specialist, you'll be dealing with direct customer interactions. Be prepared to share examples of how you've successfully managed challenging customer situations in the past. Highlight your communication skills and ability to maintain a positive attitude under pressure.
✨Familiarise Yourself with Relevant Software
The role requires strong IT capabilities, particularly with ERP systems like Sage and SAP, as well as eCommerce platforms like Shopify. Brush up on these tools before the interview and be ready to discuss your experience with them, as this will demonstrate your readiness for the role.
✨Understand the Company’s Values
Assisi Pet Care values sustainable practices and a love for pets. Research the company’s mission and values, and think about how your personal values align with theirs. This will help you convey genuine interest in the position and the company during your interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle specific situations. Prepare for scenario-based questions related to order processing, customer complaints, or collaboration with third-party logistics providers. Practising your responses can help you feel more confident during the interview.
