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- Tasks: Manage customer calls, process orders, and support website availability.
- Company: Join Assisi Pet Care, a leader in sustainable pet care solutions.
- Benefits: Enjoy hybrid work options and a supportive team environment.
- Why this job: Be part of a culture that values innovation and sustainability in the pet care industry.
- Qualifications: Strong communication skills and IT proficiency required; experience with ERP systems is a plus.
- Other info: Opportunity for growth and development in a dynamic sector.
The predicted salary is between 24000 - 28000 £ per year.
Location: Leeds, LS15
Salary: Up to 28k per annum doe
Hybrid: 3 days in the office
Job type: Full time, permanent
About the Company:
Assisi Pet Care was founded on a love of pets and a respect for the sustainable production of everything we bring to market. We are specialists in the transformational acquisition, management and organic growth of pet care, food and related companies. We grow sustainable businesses within the European Pet Care Industry that seek organic growth through continual improvement, innovation and energy. We choose our brands carefully. Each is selected not only for its potential but also its culture and character.
Key Responsibilities:
- Receiving customer calls regarding service and orders.
- Actively manage direct customers to websites and overall call management as required.
- Support of availability on Websites and collaborate with 3PL providers as required.
- Collating of customer loyalty cards/emails and Charity collaborations.
- Order processing for retail and brand loyalty schemes.
- Responding to emails for Customer Sales & customer services.
- Support and cover Ordering and Invoicing process across full group.
- Admin support including Fleet Management and associated 3rd party processes.
Key skills & experience:
- Communication skills with both internal and external stakeholders.
- Customer Service Excellence effectively able to manage direct and at times challenging customer contact within Consumer supply.
- Strong IT Capabilities across core MS Office, ERP systems like Sage, SAP and Ecommerce eg: Shopify.
- Data input and processing of Customer orders and Invoicing, ability to accurately process and amend data.
Capabilities Behaviours:
- Systems capability MS Office and ERP preferably: Sage/SAP/Ecommerce/Shopify.
- Strong communication skills (English).
- Import and Export processing.
- Supplier and Customer management.
- Ability to work as part of a team and provide peer support.
- Focus under pressure and problem solve in their functional area.
- Keen to learn and develop processes.
Customer Supply Chain Specialist employer: Assisi Pet Care
Contact Detail:
Assisi Pet Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Specialist
✨Tip Number 1
Familiarise yourself with the pet care industry and Assisi Pet Care's values. Understanding their commitment to sustainability and customer service will help you align your responses during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your IT skills, especially with ERP systems like Sage and SAP, as well as eCommerce platforms like Shopify. Being able to confidently discuss your experience with these tools can set you apart from other candidates.
✨Tip Number 3
Prepare for potential role-play scenarios that may arise during the interview. Since the position involves managing customer calls and challenging situations, showcasing your problem-solving skills and customer service excellence will be crucial.
✨Tip Number 4
Network with current or former employees of Assisi Pet Care on platforms like LinkedIn. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Customer Supply Chain Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Supply Chain Specialist role. Emphasise your communication skills, IT capabilities, and any experience with ERP systems like Sage or SAP.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the pet care industry. Mention specific examples of how you've successfully managed customer relationships or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong IT capabilities, particularly with MS Office and eCommerce platforms like Shopify. Provide examples of how you've used these tools to enhance customer service or streamline operations.
Show Enthusiasm for the Company: Demonstrate your knowledge of Assisi Pet Care and its commitment to sustainable practices. Express your enthusiasm for contributing to their mission and how your values align with theirs in your application.
How to prepare for a job interview at Assisi Pet Care
✨Showcase Your Customer Service Skills
As a Customer Supply Chain Specialist, you'll be dealing with direct customer interactions. Be prepared to share examples of how you've successfully managed challenging customer situations in the past. Highlight your communication skills and ability to maintain a positive attitude under pressure.
✨Familiarise Yourself with Relevant Software
The role requires strong IT capabilities, particularly with ERP systems like Sage or SAP and eCommerce platforms like Shopify. Brush up on these tools before the interview, and be ready to discuss your experience with them, as well as any relevant data processing tasks you've handled.
✨Demonstrate Teamwork and Collaboration
This position involves working closely with both internal teams and external partners. Prepare to talk about your experiences in collaborative environments, how you support your peers, and any specific instances where teamwork led to successful outcomes.
✨Express Your Willingness to Learn
Assisi Pet Care values continuous improvement and innovation. Convey your eagerness to learn and develop processes within the company. Share examples of how you've adapted to new challenges or acquired new skills in previous roles.
