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- Tasks: Manage customer calls, process orders, and support website availability.
- Company: Join Assisi Pet Care, a leader in sustainable pet care solutions.
- Benefits: Enjoy hybrid work options and a supportive team environment.
- Why this job: Be part of a culture that values innovation and sustainability in the pet care industry.
- Qualifications: Strong communication skills and IT proficiency required; experience with ERP systems is a plus.
- Other info: Opportunity for growth and development in a dynamic sector.
The predicted salary is between 22400 - 31200 £ per year.
Location: Leeds, LS15
Salary: Up to 28k per annum doe
Hybrid: 3 days in the office
Job type: Full time, permanent
About the Company:
Assisi Pet Care was founded on a love of pets and a respect for the sustainable production of everything we bring to market. We are specialists in the transformational acquisition, management and organic growth of pet care, food and related companies. We grow sustainable businesses within the European Pet Care Industry that seek organic growth through continual improvement, innovation and energy. We choose our brands carefully. Each is selected not only for its potential but also its culture and character.
Key Responsibilities:
- Receiving customer calls regarding service and orders.
- Actively manage direct customers to websites and overall call management as required.
- Support of availability on Websites and collaborate with 3PL providers as required.
- Collating of customer loyalty cards/emails and Charity collaborations.
- Order processing for retail and brand loyalty schemes.
- Responding to emails for Customer Sales & customer services.
- Support and cover Ordering and Invoicing process across full group.
- Admin support including Fleet Management and associated 3rd party processes.
Key skills & experience:
- Communication skills with both internal and external stakeholders.
- Customer Service Excellence effectively able to manage direct and at times challenging customer contact within Consumer supply.
- Strong IT Capabilities across core MS Office, ERP systems like Sage, SAP and Ecommerce eg: Shopify.
- Data input and processing of Customer orders and Invoicing, ability to accurately process and amend data.
Capabilities Behaviours:
- Systems capability MS Office and ERP preferably: Sage/SAP/Ecommerce/Shopify.
- Strong communication skills (English).
- Import and Export processing.
- Supplier and Customer management.
- Ability to work as part of a team and provide peer support.
- Focus under pressure and problem solve in their functional area.
- Keen to learn and develop processes.
Customer Supply Chain Specialist employer: Assisi Pet Care
Contact Detail:
Assisi Pet Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Specialist
✨Tip Number 1
Familiarise yourself with the pet care industry and Assisi Pet Care's values. Understanding their commitment to sustainability and customer service excellence will help you align your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your IT skills, especially with ERP systems like Sage and SAP, as well as eCommerce platforms like Shopify. Being able to demonstrate your proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenarios involving challenging customer interactions. Think of examples from your past experiences where you've successfully managed difficult situations, as this will showcase your customer service excellence.
✨Tip Number 4
Network with professionals in the pet care industry or join relevant online forums. Engaging with others in the field can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Supply Chain Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Supply Chain Specialist role. Emphasise your communication skills, customer service excellence, and any experience with ERP systems like Sage or SAP.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for pet care and your understanding of the company's values. Mention specific examples of how you've successfully managed customer relationships or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your IT capabilities, especially with MS Office and any experience with eCommerce platforms like Shopify. This will demonstrate your readiness for the technical aspects of the job.
Showcase Problem-Solving Abilities: Provide examples in your application of how you've effectively solved problems under pressure in past roles. This is crucial for the Customer Supply Chain Specialist position, where you'll need to manage challenging customer interactions.
How to prepare for a job interview at Assisi Pet Care
✨Showcase Your Customer Service Skills
As a Customer Supply Chain Specialist, you'll be dealing with customer calls and emails regularly. Be prepared to share examples of how you've handled challenging customer interactions in the past, demonstrating your ability to maintain excellent service under pressure.
✨Familiarise Yourself with Relevant Software
The role requires strong IT capabilities, particularly with ERP systems like Sage and SAP, as well as eCommerce platforms like Shopify. Brush up on these tools before the interview, and be ready to discuss your experience with them.
✨Demonstrate Teamwork and Collaboration
This position involves working closely with both internal teams and external partners. Prepare to talk about your experiences in team settings, highlighting how you’ve contributed to group success and supported your colleagues.
✨Prepare for Problem-Solving Scenarios
You may face questions that assess your problem-solving abilities, especially under pressure. Think of specific situations where you successfully resolved issues related to order processing or customer management, and be ready to explain your thought process.
