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- Tasks: Manage customer calls, process orders, and support website availability.
- Company: Join Assisi Pet Care, a leader in sustainable pet care solutions.
- Benefits: Enjoy hybrid work options and a supportive team environment.
- Why this job: Be part of a passionate team dedicated to pet care and sustainability.
- Qualifications: Strong communication skills and IT proficiency required; experience with ERP systems is a plus.
- Other info: Opportunity for growth in a dynamic industry focused on innovation.
The predicted salary is between 22400 - 33600 £ per year.
Location: Leeds, LS15
Salary: Up to 28k per annum doe
Hybrid: 3 days in the office
Job type: Full time, permanent
About the Company:
Assisi Pet Care was founded on a love of pets and a respect for the sustainable production of everything we bring to market. We are specialists in the transformational acquisition, management and organic growth of pet care, food and related companies. We grow sustainable businesses within the European Pet Care Industry that seek organic growth through continual improvement, innovation and energy. We choose our brands carefully. Each is selected not only for its potential but also its culture and character.
Key Responsibilities:
- Receiving customer calls regarding service and orders.
- Actively manage direct customers to websites and overall call management as required.
- Support of availability on Websites and collaborate with 3PL providers as required.
- Collating of customer loyalty cards/emails and Charity collaborations.
- Order processing for retail and brand loyalty schemes.
- Responding to emails for Customer Sales & customer services.
- Support and cover Ordering and Invoicing process across full group.
- Admin support including Fleet Management and associated 3rd party processes.
Key skills & experience:
- Communication skills with both internal and external stakeholders.
- Customer Service Excellence effectively able to manage direct and at times challenging customer contact within Consumer supply.
- Strong IT Capabilities across core MS Office, ERP systems like Sage, SAP and Ecommerce eg: Shopify.
- Data input and processing of Customer orders and Invoicing, ability to accurately process and amend data.
Capabilities Behaviours:
- Systems capability MS Office and ERP preferably: Sage/SAP/Ecommerce/Shopify.
- Strong communication skills (English).
- Import and Export processing.
- Supplier and Customer management.
- Ability to work as part of a team and provide peer support.
- Focus under pressure and problem solve in their functional area.
- Keen to learn and develop processes.
Customer Supply Chain Specialist employer: Assisi Pet Care
Contact Detail:
Assisi Pet Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Specialist
✨Tip Number 1
Familiarise yourself with the pet care industry and Assisi Pet Care's values. Understanding their commitment to sustainability and customer service excellence will help you align your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Brush up on your IT skills, especially with ERP systems like Sage and SAP, as well as eCommerce platforms like Shopify. Being able to demonstrate your proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenarios involving challenging customer interactions. Think of examples from your past experiences where you've successfully managed difficult situations, as this will showcase your customer service excellence.
✨Tip Number 4
Network with professionals in the pet care industry or join relevant online forums. Engaging with others in the field can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Supply Chain Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Customer Supply Chain Specialist.
Highlight Relevant Experience: In your CV and cover letter, emphasise your customer service experience and any relevant IT skills, particularly with ERP systems like Sage or SAP. Provide specific examples of how you've successfully managed customer interactions or processed orders.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for pet care and your understanding of sustainable business practices. Mention why you want to work for Assisi Pet Care and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Assisi Pet Care
✨Showcase Your Customer Service Skills
As a Customer Supply Chain Specialist, you'll be dealing with customers directly. Be prepared to share examples of how you've handled challenging customer interactions in the past. Highlight your ability to remain calm under pressure and provide excellent service.
✨Demonstrate Your IT Proficiency
Familiarity with systems like Sage, SAP, and Shopify is crucial for this role. Brush up on your knowledge of these platforms and be ready to discuss your experience with them. If you have specific examples of how you've used these tools to improve processes, make sure to mention them.
✨Emphasise Team Collaboration
This position requires working closely with both internal teams and external partners. Prepare to discuss how you've successfully collaborated with others in previous roles. Share instances where teamwork led to improved outcomes or problem-solving.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to order processing or customer management where you had to think on your feet. Practising your responses will help you feel more confident during the interview.
