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For Companies At a Glance
- Tasks: Create exceptional customer experiences and shape product development through insights.
- Company: Join a dynamic UK-based data analytics and telematics software company.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a tangible impact on customer satisfaction and operational efficiency.
- Qualifications: 2+ years in Customer Success or Project Coordination within a software environment.
- Other info: Collaborative culture with strong career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
We're looking for a Customer Success & Product Coordinator to join our growing team. This role is perfect for a dynamic, driven professional who's passionate about creating exceptional customer experiences and making a tangible impact across customer support, implementation, and shaping the product roadmap through customer insights.
The ideal candidate brings a strong combination of project implementation experience, customer support expertise, and training capabilities, along with prior experience working within a software company. Success in this role depends on the ability to collaborate effectively with both internal teams and client stakeholders to meet project objectives, improve operational processes, and consistently deliver exceptional value to customers.
Lightbulb Analytics (LBA) is a UK-based data analytics and telematics software company that supports organisations in improving the efficiency and effectiveness of their fleet operations. The company specializes in transforming vehicle and operational data into actionable insights, with a particular focus on police forces and other public sectors and commercial fleets. By providing tools for vehicle tracking, utilisation analysis, driver behaviour monitoring and performance reporting, LBA helps organizations optimize resource deployment, enhance safety and reduce operational costs.
Reporting Structure: Reports directly to the Senior Director of Operations of the LBA team. Primarily remote with travel required for Project kick-off & client meetings across the UK.
Key Qualifications
- 2+ years of experience in Customer Success, Implementation, Project Coordination, or Customer Support within a software/SaaS environment
- Proven experience supporting software implementations, onboarding, or rollouts
- Strong ability to gather, synthesize, and communicate customer feedback to inform product roadmap discussions
- Experience collaborating cross-functionally with Product, Support, Sales, and Operations teams
- Excellent communication and interpersonal skills, with the ability to work effectively with client stakeholders at various levels
- Strong organizational and project coordination skills, with the ability to manage multiple priorities simultaneously
- Experience delivering or supporting customer training, documentation, or enablement materials
- Customer-first mindset with a passion for improving customer satisfaction and retention
- Comfortable working with CRM and customer success tools (e.g., Salesforce, Zendesk, or similar)
- Ability to analyze trends and insights from customer interactions to help drive continuous improvement
Essential Duties and Responsibilities
- Customer Success & Implementation
- Manage and support customer onboarding and software implementation projects from start to finish.
- Serve as a primary point of contact for customers during implementation and ongoing usage.
- Deliver training sessions, resources, and documentation to ensure customers are fully enabled.
- Monitor and track customer success metrics, identifying opportunities to improve satisfaction and adoption.
- Gather and analyze customer feedback, feature requests, and usage trends.
- Collaborate with Product and internal teams to translate customer insights into actionable product recommendations.
- Support product roadmap planning by providing data-driven input from customer interactions.
- Work closely with Sales, Support, Product, and Operations teams to ensure a seamless customer experience.
- Assist in coordinating internal resources to meet project deadlines and client expectations.
- Identify process improvements across implementation, support, and product engagement workflows.
- Maintain accurate records of customer interactions, project status, and feedback.
- Help develop internal knowledge base articles, FAQs, and best practices.
- Foster strong relationships with clients, promoting trust, satisfaction, and long-term retention.
Customer Success Manager in London employer: AssetWorks Inc
Contact Detail:
AssetWorks Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how your skills align with their mission, especially in customer success and product coordination.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in customer support and project implementation makes you the perfect fit for the role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in customer support and project implementation, and don’t forget to sprinkle in some examples of how you've improved customer satisfaction.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about creating exceptional customer experiences. Share specific stories that showcase your skills and how they align with our mission at Lightbulb Analytics.
Showcase Your Communication Skills: Since this role involves collaborating with various teams and clients, make sure your application reflects your excellent communication skills. Use clear, concise language and demonstrate your ability to convey complex ideas simply.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at AssetWorks Inc
✨Know the Company Inside Out
Before your interview, make sure you research Lightbulb Analytics thoroughly. Understand their products, services, and the specific challenges they address in fleet operations. This knowledge will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Customer Success Experience
Be ready to discuss your previous experience in customer success or project coordination. Prepare specific examples of how you've managed customer onboarding or software implementations, and highlight any metrics that demonstrate your impact on customer satisfaction and retention.
✨Prepare for Cross-Functional Collaboration Questions
Since this role involves working closely with various teams, think of examples where you've successfully collaborated with different departments. Be prepared to explain how you communicated customer feedback to inform product decisions and how you ensured a seamless experience for clients.
✨Demonstrate Your Training Skills
As training is a key part of this role, be ready to discuss your approach to delivering training sessions and creating documentation. Share any experiences where you’ve developed training materials or conducted workshops, and emphasise your ability to adapt your style to meet different customer needs.
