At a Glance
- Tasks: Provide hands-on IT support and troubleshoot technical issues daily.
- Company: Join a leading UK provider in a dynamic and expanding team.
- Benefits: Competitive salary, hybrid work model, and opportunities for growth.
- Other info: Embrace a culture of inclusion and ethical business practices.
- Why this job: Make a real impact by supporting innovative technology solutions.
- Qualifications: Experience with Microsoft technologies and strong problem-solving skills.
The predicted salary is between 27000 - 27000 £ per year.
Our Client is one of the UK’s leading providers in their industry, delivering professional services to both residential and commercial clients nationwide. Operating from their Gloucester head office, they are continuing to expand and are looking for an ambitious individual to grow with them.
Operating in a standalone capacity, you will provide an excellent experience for the whole business, whether located in office or the field. You will be confident in delivering hands-on support and establish yourself as part of the team, both within the business and the wider group companies.
Support and Troubleshooting:- Good experience of MS Azure, Azure Active Directory, Windows Server, Intune, SQL, Cisco Meraki, networking, and mobile telephony solutions.
- Provide hands-on support, demonstrating a good understanding of Microsoft technologies, including the M365 suite, Intune and Entra.
- Perform troubleshooting and support tasks on a daily basis, covering:
- Laptops and Mobile Phones
- Windows Servers
- Networks
- Translate issues and/or business requirements into technical submissions with development teams and third-party providers.
- Ability to prioritise and assign incoming issues/requests.
- Strong working knowledge of O365 & Microsoft Office products.
- Strong working knowledge of Microsoft Windows.
- Strong working knowledge of Android.
- Working knowledge of Windows Server.
- ITIL v4 Foundation.
- Basic understanding of MSSQL.
- Basic understanding of HTML & CSS (PHP desirable but not essential).
- You must have a highly analytical/technical mindset.
- You will be people facing, so good manners are a must.
- You must be able to manage your time, when working alone and as part of a team.
- You must be willing to learn and show a strong interest in all technologies.
- You must be willing to ask for assistance when required.
- You must have flexibility to work on-call out of hours & on weekends on a rota basis.
- Ethical: A commitment to ethical and socially responsible business practices, including fair treatment of employees and responsible stewardship of resources.
- Proactive and engaging approach to inclusion and diversity across all aspects of their business.
IT Support Analyst employer: Asset Resourcing
As a leading provider in the industry, our client offers an exceptional work environment for IT Support Analysts at their Gloucester HQ. With a strong commitment to employee growth, a culture of inclusivity, and a focus on ethical business practices, this role provides the opportunity to thrive in a supportive team while delivering hands-on technical support. The hybrid working model allows for flexibility, making it an attractive option for those seeking a meaningful career in technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its tech stack, especially focusing on MS Azure and Windows Server. Practise common interview questions and be ready to showcase your troubleshooting skills.
✨Tip Number 3
Show off your soft skills! Being people-facing means you need to demonstrate good manners and communication. Be friendly, approachable, and ready to engage with everyone you meet during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and growing with us.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Analyst role. Highlight your experience with Microsoft technologies, troubleshooting skills, and any relevant qualifications. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it friendly and professional – we love a good personality!
Showcase Your Technical Skills:In your application, don’t forget to mention your hands-on experience with tools like MS Azure, Windows Server, and O365. We’re looking for someone who can hit the ground running, so let us know what you can bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Asset Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Azure, Windows Server, and the M365 suite. Be ready to discuss specific experiences where you've used these technologies, as this will show your hands-on support skills and confidence in troubleshooting.
✨Show Off Your People Skills
Since this role is people-facing, practice how you'll communicate technical issues to non-technical staff. Use clear, simple language and demonstrate your good manners. A friendly attitude can go a long way in making a great impression!
✨Demonstrate Your Problem-Solving Skills
Prepare for scenario-based questions where you might need to troubleshoot a common IT issue. Think through your approach to prioritising and assigning tasks, and be ready to explain your thought process clearly.
✨Be Ready to Learn and Adapt
Express your willingness to learn new technologies and ask for help when needed. This shows that you're proactive and flexible, which are key traits for success in this role. Share examples of how you've adapted to new challenges in the past.
