1st Line IT Support Analyst – Permanent - £28,000 – Hybrid / 3 days in Gloucester HQ
Our Client is one of the UK's leading providers in their industry, delivering professional services to both residential and commercial clients nationwide. Operating from their Gloucester head office, they are continuing to expand and are looking for an ambitious individual to grow with them.
Operating in a small, dedicated 1st Line team, you will provide an excellent experience for the whole business, whether located in office or the field. You will be confident in delivering hands on support and establish yourself as part of the team, both within business and the wider group companies.
Support and Troubleshooting:
Good experience of MS Azure, Azure Active Directory, Windows Server, Intune, SQL, Cisco Meraki, networking, and mobile telephony solutions.
Provide hands-on support, demonstrating a good understanding of Microsoft technologies, including the M365 suite, Intune and Entra
Perform troubleshooting and support tasks on a daily basis, covering:
Laptops and Mobile Phones
Windows Servers
Networks
Translate issues and/or business requirements into technical submissions with development teams and third party providers
Skills and qualifications:
Ability to prioritise and assign incoming issues/requests
Strong working knowledge of O365 & Microsoft Office products
Strong working knowledge of Microsoft Windows
Strong working knowledge of Android 15
Working knowledge of Windows Server
ITIL v4 Foundation
Basic understanding of MS SQL
Basic understanding of HTML & CSS (PHP desirable but not essential)
Attitudes:
You must have a highly analytical/technical mindset
You will be people facing, so good manners are a must
You must be able to manage your time, when working alone and as part of a team
You must be willing to learn and show a strong interest in all technologies
You must be willing to ask for assistance when required
You must have flexibility to work on-call out of hours & on weekends on a rota basis
Other:
Ethical: A commitment to ethical and socially responsible business practices, including fair treatment of employees and responsible stewardship of resources
Proactive and engaging approach to inclusion and diversity across all aspects of their business
1st Line IT Support Analyst in Gloucester employer: Asset Resourcing
As a Buyer at our innovative company, you will be part of a dynamic team dedicated to making a real difference in the life sciences sector. We offer a supportive work culture that prioritises employee growth and development, alongside competitive benefits and a commitment to work-life balance. Located in MK3, you'll enjoy a vibrant community atmosphere while contributing to solutions that protect life-saving therapies.
