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- Tasks: Support and improve Salesforce systems for a charity, ensuring they meet user needs.
- Company: Join a dedicated non-profit organisation making a real difference in the community.
- Benefits: Enjoy hybrid working, competitive salary, and the chance to impact lives positively.
- Why this job: Be part of a mission-driven team that values collaboration and innovation.
- Qualifications: Experience with Salesforce and a passion for the charity sector is preferred.
- Other info: This is a maternity cover role for 12 months, offering valuable experience.
The predicted salary is between 42000 - 62000 £ per year.
The Systems Analyst (Salesforce) plays a crucial role in ensuring that our client’s information systems meet the organisation’s needs effectively and efficiently. Acting as the bridge between business stakeholders and the Information Systems Team, you will help translate business requirements into robust system solutions. Your work will support the design, evaluation, and continuous improvement of systems to ensure they deliver real value to the organisation.
The Systems Analyst (Salesforce) will be responsible for:
- Administration of our client’s Information Systems - Salesforce in particular.
- Management of incident tickets raised by Salesforce users, ensuring timely and effective first-line support.
- Providing user training and support, including creating and delivering training materials and training programmes.
- Developing and maintaining excellent working relationships with the business; communicating with stakeholders and users on an ongoing basis to understand their system needs.
- Gathering and analysing feedback from users regarding system intuitiveness and usability.
- Creating testing scripts, templates and training materials to cover all testing needs for developments, changes, and implementations.
- Testing system prototypes and proof of concept solutions to ensure they meet quality standards and perform as expected.
- Working with stakeholders to develop and execute User Acceptance Testing (UAT), including creating testing scenarios and templates.
- Collaborating with the Business Analyst and key stakeholders to gather, analyse and document comprehensive user requirements.
- Ensuring successful system deployment and addressing any issues promptly.
Employment experience from the charity / non-profit sector preferred.
Salesforce Systems Analyst employer: Asset Resourcing Limited
Contact Detail:
Asset Resourcing Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Systems Analyst
✨Tip Number 1
Familiarise yourself with Salesforce and its functionalities, especially in the context of the charity and non-profit sector. Understanding how Salesforce can be tailored to meet the specific needs of these organisations will give you an edge during discussions with stakeholders.
✨Tip Number 2
Network with professionals already working in Salesforce roles within the charity sector. Attend relevant events or webinars to gain insights into their experiences and challenges, which can help you articulate your understanding of the role during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully gathered user requirements or conducted user acceptance testing. Having concrete examples ready will demonstrate your practical experience and problem-solving skills to potential employers.
✨Tip Number 4
Showcase your ability to create training materials and deliver user training effectively. Consider preparing a brief presentation or a sample training document that highlights your approach to user support and education, as this is a key responsibility of the role.
We think you need these skills to ace Salesforce Systems Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Salesforce Systems Analyst position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: Emphasise any previous experience you have in the charity or non-profit sector, particularly focusing on your work with Salesforce or similar information systems. Use concrete examples to demonstrate your ability to manage incident tickets, provide user training, and develop testing scripts.
Showcase Communication Skills: Since the role involves liaising between business stakeholders and the Information Systems Team, make sure to illustrate your strong communication skills. Provide examples of how you've successfully gathered and analysed user feedback or collaborated with various teams in past roles.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your passion for the charity sector and your commitment to improving systems for users. Mention your understanding of the importance of user acceptance testing and how you can contribute to the organisation's goals.
How to prepare for a job interview at Asset Resourcing Limited
✨Understand the Charity Sector
Familiarise yourself with the charity and non-profit sector, as this role requires specific knowledge of how these organisations operate. Be prepared to discuss how your skills can contribute to their mission and values.
✨Showcase Your Salesforce Expertise
Highlight your experience with Salesforce, particularly in system administration and user support. Be ready to provide examples of how you've successfully managed incident tickets or improved system usability in previous roles.
✨Prepare for User Acceptance Testing Scenarios
Since the role involves developing and executing User Acceptance Testing (UAT), think of scenarios you might encounter. Prepare to discuss how you would create testing scripts and templates to ensure thorough evaluations.
✨Emphasise Communication Skills
As a bridge between stakeholders and the Information Systems Team, strong communication skills are essential. Be ready to share examples of how you've effectively gathered user requirements and maintained relationships with various stakeholders.
