At a Glance
- Tasks: Manage early arrears cases and support customers in a dynamic asset finance environment.
- Company: Join a growing specialist asset finance business in Southampton with a hybrid work model.
- Benefits: Enjoy a competitive salary, excellent bonuses, and a strong benefits package.
- Other info: Opportunity for career growth in a supportive and customer-focused team.
- Why this job: Make a real difference by helping customers while ensuring effective collections.
- Qualifications: 1 year of experience in collections or recoveries, with strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
£30,000 – £35,000 plus excellent bonus and benefits
Location: UK, Southampton (Hybrid).
We are looking for a Collections Associate to join a growing recoveries and collections team within a specialist asset finance business. You will manage early arrears cases across a diverse portfolio, supporting customers while ensuring effective collections activity in line with regulatory requirements and company policy.
Key Responsibilities
- Manage early arrears and collections cases across the SME lending portfolio
- Contact customers to understand arrears positions and agree repayment solutions
- Operate within Vulnerable Customer and Treating Customers Fairly policies
- Assess arrears cases and recommend appropriate recovery strategies
- Monitor watchlists, alerts and portfolio indicators to identify potential risks
- Maintain accurate records and case notes across internal systems
- Support forbearance arrangements, novations and asset substitution requests
- Liaise closely with Sales, Asset Management and internal departments
- Prepare arrears reporting and management information as required
- Deliver high levels of customer service and regulatory compliance
Candidate Profile
- Minimum 1 year’s experience within collections, recoveries or arrears management
- Experience within asset finance or financial services environments advantageous
- Strong communication and telephone handling skills
- Organised, accurate and able to manage multiple priorities
- Strong systems awareness and attention to detail
- Positive, adaptable and customer-focused approach
- Good working knowledge of Word, Excel and Outlook
We strongly favour applicants with proven, relevant experience in Financial Services; particularly Asset Finance and Leasing. You will also require relevant IN-COUNTRY experience; without which, your application will not be considered. Excellent salary and bonus scheme with a strong benefits package.
K3630 – Collections Associate – UK, Southampton (Hybrid) – Asset... employer: Asset Finance International
Join a dynamic and supportive team as a Collections Associate in Southampton, where we prioritise employee growth and development within the asset finance sector. Our hybrid work model promotes a healthy work-life balance, while our competitive salary, excellent bonus structure, and comprehensive benefits package ensure that you are rewarded for your hard work. Experience a collaborative culture that values customer service excellence and regulatory compliance, making this an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Asset Finance International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land K3630 – Collections Associate – UK, Southampton (Hybrid) – Asset...
✨Tip Number 1
Network like a pro! Reach out to people in the asset finance and collections space. Use LinkedIn to connect with current employees at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of collections and arrears management. Be ready to discuss how you’ve handled similar situations in the past. We want to see that you can bring your experience to the table!
✨Tip Number 3
Show off your customer service skills! During interviews, highlight times when you’ve gone above and beyond for customers. This role is all about treating customers fairly, so let us know how you embody that principle.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Let’s get you started on this exciting journey!
We think you need these skills to ace K3630 – Collections Associate – UK, Southampton (Hybrid) – Asset...
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collections Associate role. Highlight your experience in collections, recoveries, or arrears management, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your experience in asset finance or financial services and how it aligns with our needs at StudySmarter.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure to demonstrate your excellent telephone handling skills in your application. Use clear and concise language to show us you can communicate effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Asset Finance International
✨Know Your Stuff
Make sure you brush up on your knowledge of collections and arrears management. Familiarise yourself with the key responsibilities listed in the job description, especially around managing early arrears cases and understanding repayment solutions. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare to demonstrate your telephone handling skills during the interview. Think of examples where you've successfully communicated with customers, especially in challenging situations. This will highlight your ability to handle sensitive conversations effectively.
✨Be Organised and Detail-Oriented
The job requires managing multiple priorities and maintaining accurate records. Bring along examples of how you've stayed organised in previous roles, perhaps through effective use of systems or tools. This will reassure the interviewer that you can handle the demands of the position.
✨Understand Regulatory Requirements
Familiarise yourself with the regulatory requirements related to collections and treating customers fairly. Being able to discuss these policies confidently will demonstrate your commitment to compliance and customer service, which are key aspects of the role.
