At a Glance
- Tasks: Manage early arrears cases and support customers in a dynamic collections team.
- Company: Join a specialist asset finance business with a growing recoveries team.
- Benefits: Enjoy a competitive salary, excellent bonuses, and a strong benefits package.
- Other info: Hybrid working model with opportunities for career growth in financial services.
- Why this job: Make a real difference by helping customers while ensuring effective collections.
- Qualifications: 1 year of experience in collections or arrears management is essential.
The predicted salary is between 30000 - 35000 € per year.
£30,000 – £35,000 plus excellent bonus and benefits
Location: UK, Southampton (Hybrid).
We are looking for a Collections Associate to join a growing recoveries and collections team within a specialist asset finance business. You will manage early arrears cases across a diverse portfolio, supporting customers while ensuring effective collections activity in line with regulatory requirements and company policy.
Key Responsibilities
- Manage early arrears and collections cases across the SME lending portfolio
- Contact customers to understand arrears positions and agree repayment solutions
- Operate within Vulnerable Customer and Treating Customers Fairly policies
- Assess arrears cases and recommend appropriate recovery strategies
- Monitor watchlists, alerts and portfolio indicators to identify potential risks
- Maintain accurate records and case notes across internal systems
- Support forbearance arrangements, novations and asset substitution requests
- Liaise closely with Sales, Asset Management and internal departments
- Prepare arrears reporting and management information as required
- Deliver high levels of customer service and regulatory compliance
Candidate Profile
- Minimum 1 year’s experience within collections, recoveries or arrears management
- Experience within asset finance or financial services environments advantageous
- Strong communication and telephone handling skills
- Organised, accurate and able to manage multiple priorities
- Strong systems awareness and attention to detail
- Positive, adaptable and customer-focused approach
- Good working knowledge of Word, Excel and Outlook
We strongly favour applicants with proven, relevant experience in Financial Services; particularly Asset Finance and Leasing. You will also require relevant IN-COUNTRY experience; without which, your application will not be considered. Excellent salary and bonus scheme with a strong benefits package.
J3630 – Collections Associate – UK, Southampton (Hybrid) – Asset... employer: Asset Finance International
Join a dynamic and supportive team as a Collections Associate in Southampton, where we prioritise employee growth and development within the asset finance sector. Our hybrid work model promotes a healthy work-life balance, while our competitive salary, excellent bonus structure, and comprehensive benefits package ensure that you are rewarded for your hard work. Experience a collaborative culture that values customer service excellence and regulatory compliance, making it an ideal environment for those seeking meaningful and rewarding employment.
Contact Detail:
Asset Finance International Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land J3630 – Collections Associate – UK, Southampton (Hybrid) – Asset...
✨Tip Number 1
Network like a pro! Reach out to people in the asset finance and collections space. Use LinkedIn to connect with current employees at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of collections and arrears management. Be ready to discuss how you’ve handled similar situations in the past. We want to see that you can bring your experience to the table!
✨Tip Number 3
Show off your customer service skills! During interviews, highlight times when you’ve gone above and beyond for customers. This role is all about treating customers fairly, so let us know how you embody that principle.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team. Let’s get you started on this exciting journey!
We think you need these skills to ace J3630 – Collections Associate – UK, Southampton (Hybrid) – Asset...
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Collections Associate role. Highlight your experience in collections, recoveries, or arrears management, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your experience in asset finance or financial services and how you can contribute to our customer-focused approach.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects your ability to communicate effectively. Use clear language and structure your application well to demonstrate your organisational skills.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Asset Finance International
✨Know Your Stuff
Make sure you understand the basics of collections and arrears management, especially in the context of asset finance. Brush up on relevant regulations and company policies, as this will show that you're serious about the role and can hit the ground running.
✨Showcase Your Communication Skills
Since you'll be dealing with customers directly, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully handled difficult conversations or resolved customer issues in the past to demonstrate your strong communication skills.
✨Be Organised and Detail-Oriented
Highlight your ability to manage multiple priorities and maintain accurate records. Bring along examples of how you've kept track of cases or managed workloads effectively in previous roles. This will reassure them that you can handle the demands of the position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding vulnerable customers and repayment solutions. Think through potential scenarios you might face in the role and how you would approach them, showing your adaptability and customer-focused mindset.
