At a Glance
- Tasks: Manage delinquent accounts and negotiate repayment solutions with customers.
- Company: Award-winning bank with a strong focus on customer service.
- Benefits: Competitive salary, uncapped commission, and excellent benefits.
- Other info: Dynamic role with potential earnings up to £200,000.
- Why this job: Join a growing team and make a real impact in financial recovery.
- Qualifications: Strong communication skills and knowledge of asset finance processes.
The predicted salary is between 70000 - 85000 £ per year.
Our client is the Asset Finance division of a highly successful and award winning bank. Due to growth they are looking for a Collections Officer. The Collections Officer will be responsible for managing delinquent customer accounts, ensuring timely recovery of overdue payments, and maintaining compliance with regulatory standards. This role plays a critical part in safeguarding the organisation’s credit risk exposure while delivering excellent customer service.
Key Responsibilities
- Account Management
- Proactively manage late‑paying customers through telephone and written communication
- Negotiate repayment arrangements and forbearance solutions where appropriate
- Compliance & Regulation
- Operate within Consumer Credit Act (CCA) and FCA guidelines
- Ensure all actions adhere to internal policies and regulatory requirements
- Handle sensitive conversations with empathy, balancing customer needs and business objectives
- Provide clear explanations of terms and consequences of non-payment
- Reporting & Administration
- Maintain accurate records of all interactions and agreements
- Prepare reports on collections performance and escalate high‑risk cases
- Work closely with Recoveries, Risk, and Client Services teams to resolve complex cases
Core Skills & Knowledge
- Strong communication and negotiation skills
- Ability to build and maintain strong relationships and communicate with key interfaces
- Analytical skills
- Client focus
- Negotiation and decision making
- Knowledge of asset finance products and collections processes
- Familiarity with regulatory frameworks (CCA, FCA)
- Ability to manage high‑volume workloads under pressure
- Proficiency in MS Office and collections systems
If you’re considering your next move, please contact me in confidence – lucy@cbcrs.co.uk
Salary range £70,000 to £85,000, quarterly paid commission with totally uncapped earnings, sensible targets will provide realistic year 1 earnings… salary to c£50,000 monthly paid uncapped commission of up to 25% of profit for funded deals and 9% for own… Anticipated salary range £100,000, realistic earnings of £200,000 with totally uncapped potential. Plus excellent benefits.
Collections Officer – Reading employer: Asset Finance International
Join a highly successful and award-winning bank as a Collections Officer in Reading, where you will be part of a dynamic team dedicated to delivering exceptional customer service while managing delinquent accounts. With a strong focus on employee growth, this role offers uncapped earnings potential and a supportive work culture that values compliance and ethical practices. Enjoy excellent benefits and the opportunity to develop your skills in a thriving environment that prioritises both client satisfaction and business objectives.
Contact Details:
Asset Finance International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer – Reading
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Asset Finance International. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Collections Officer – Reading
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Asset Finance International.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Asset Finance International's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Asset Finance International
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Asset Finance International.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Asset Finance International will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Asset Finance International employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
