At a Glance
- Tasks: Lead and inspire a new Operations team while enhancing customer experiences.
- Company: Join a successful bank's Asset Finance division with a focus on growth.
- Benefits: Competitive salary, bonuses, and benefits with opportunities for professional development.
- Other info: Hybrid work model with a dynamic environment and strong team collaboration.
- Why this job: Shape the future of operations and drive innovation in customer engagement.
- Qualifications: Experience in operations leadership and a passion for customer service.
The predicted salary is between 30000 - 35000 £ per year.
Our client is the Asset Finance division of a highly successful bank and, due to continued growth, is establishing a new business centre.
As a result, they are looking to build a new Operations team and an Operations Team Leader.
As they continue to execute their plan for ambitious growth they are keen to appoint an experienced Operations Team Leader to help build and shape their operational offering.
The successful candidate will be expected to help with system changes and process improvements and assist the operations during busy periods.
- You will
- Lead and inspire your team.
- Respond promptly to enquiries, ensuring every interaction results in a positive outcome and further enhances the customer’s experience with us.
- Collaborate with the wider team to handle customer complaints efficiently, turning negative experiences into positive ones through collective problem-solving.
- Set and uphold high team standards by leading through example, facilitating team development and ongoing training to ensure continuous improvement in customer service skills and overall team performance.
- Build strong relationships with all internal teams to assist with in‑life requests and customer queries, enabling effective cross‑collaboration.
- Drive innovation in customer engagement, leveraging technology, data insights and customer feedback to enhance the customer journey.
£30,000 to £35,000 plus bonus and benefits.
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Operations Team Leader – North West (Hybrid) employer: Asset Finance International
Asset Finance International is an excellent employer, offering a dynamic remote work environment that fosters proactive client engagement and relationship management. With a strong focus on employee growth opportunities and a supportive work culture, we empower our team to achieve their sales targets while making a meaningful impact in the UK hard asset markets. Join us to be part of a forward-thinking company that values innovation and collaboration.
Contact Details:
Asset Finance International Recruitment Team
