At a Glance
- Tasks: Assist customers in financial difficulty and develop tailored recovery strategies.
- Company: Respected name in the asset finance market, supporting SMEs across the UK.
- Benefits: Competitive salary, bonus, excellent benefits, and hybrid working after training.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers navigate financial challenges.
- Qualifications: Experience in customer collections and strong team collaboration skills.
The predicted salary is between 33000 - 35000 £ per year.
£33k - £35k depending on experience + bonus + excellent benefits. Our client is a well-respected name in the asset finance market, supporting SME customers across the UK. They are currently looking for a customer collections associate to join their team - the role is based from their office in South Manchester, and will be hybrid after a period of training/probation.
The role is responsible for assisting customers in financial difficulty, providing appropriate support and operating within your designated authority. This includes identifying tailored and effective collections and recovery strategies for our customers, whilst maintaining compliance with relevant internal and external regulatory expectations.
Key responsibilities:- Mitigate losses to the bank through early engagement with customers in financial difficulty and deployment of appropriate collections and recoveries strategies.
- Confidentially and empathetically communicate with customers through channels including telephone, post and email.
- Understand customer circumstances through appropriate techniques, including structured questioning and use of income and expenditure analysis.
- Provide clear explanations of repayment options and independent sources of debt advice to empower customers to make informed decisions.
- Identify and respond to customer vulnerability ensuring an appropriate level of care, seeking additional support where needed.
We are keen to speak to candidates who have a proven background in customer collections - this can be from asset finance, motor finance, mortgages, credit cards etc. You will also be a strong team player, eager to learn, able to handle difficult conversations and situations, with a strong attention to detail.
Customer Support and Collections Specialist - Financial Services - South... in Manchester employer: Asset Finance International
Asset Finance International is an excellent employer, offering a dynamic remote work environment that fosters proactive client engagement and relationship management. With a strong focus on employee growth opportunities and a supportive work culture, we empower our team to achieve their sales targets while making a meaningful impact in the UK hard asset markets. Join us to be part of a forward-thinking company that values innovation and collaboration.
Contact Details:
Asset Finance International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support and Collections Specialist - Financial Services - South... in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like Asset Finance International. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Support and Collections Specialist - Financial Services - South... in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Asset Finance International.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Asset Finance International's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Asset Finance International
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Asset Finance International.
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✨Show Your Passion for Finance
Since this is a full-time position, employers at Asset Finance International will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Asset Finance International employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
