At a Glance
- Tasks: Manage collections and support the team in debt recovery activities.
- Company: Award-winning asset finance provider based in central London.
- Benefits: Competitive salary, bonus, and benefits with hybrid working options.
- Other info: Opportunity to work with a large portfolio and grow your career.
- Why this job: Join a dynamic team and make a real difference in customer financial wellbeing.
- Qualifications: Experience in collections and excellent customer service skills required.
The predicted salary is between 38000 - 42000 £ per year.
£38,000 to £42,000 plus bonus and benefits. Our client is an award-winning provider of asset finance offering a broad range of products to their customers. Well established and based in central London, they are looking to recruit a Collections Officer within their Asset Finance team.
The successful candidate will support the Collections Manager in all collection activities within the Asset Finance Department to include:
- Arrears collection
- Debt recovery
- Sub hire audit function
- Liaising with the Banks' internal credit team and outside panel of solicitors
You will:
- Actively manage daily returned payments to reduce and prevent customer debt
- Have the ability to effectively manage busy workflow and identify key objectives
- Assist in monitoring the performance of the portfolio of over 6,500 live accounts
- Close liaison with any professional advisers/brokers/valuers/recovery agents
- Support Collections Manager in all collections activities within company policy guidelines and as directed by Senior Manager
- Ensure customers are treated fairly and FCA regulations are adhered to.
Previous arrears or collections experience is essential as are excellent customer service skills.
Contact: In the first instance, please send your CV in confidence to Lucy Davies at lucy@cbcrs.co.uk
Collections Officer – London (hybrid – one or two days... employer: Asset Finance International
As an award-winning provider of asset finance located in the heart of central London, our company offers a dynamic work environment that fosters professional growth and development. We pride ourselves on our supportive culture, where employees are encouraged to excel and contribute to meaningful projects while enjoying competitive salaries, bonuses, and comprehensive benefits. Join us as a Collections Officer and be part of a team that values fairness, collaboration, and innovation in the financial sector.
Contact Details:
Asset Finance International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Officer – London (hybrid – one or two days...
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who might know about collections roles. A friendly chat can lead to insider info or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of asset finance and collections processes. We recommend practising common interview questions and having examples ready that showcase your previous experience in arrears management.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website for the best chance at landing that Collections Officer role. We make it easy for you to showcase your skills and experience directly to employers looking for talent like yours!
We think you need these skills to ace Collections Officer – London (hybrid – one or two days...
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous arrears or collections experience. We want to see how your skills align with the Collections Officer role, so don’t be shy about showcasing your customer service prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Asset Finance team. Be sure to mention your ability to manage busy workflows and your understanding of FCA regulations.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your effectiveness in collections. Numbers speak volumes, so if you’ve reduced debt or improved recovery rates, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Asset Finance International
✨Know Your Stuff
Make sure you understand the role of a Collections Officer and the specifics of asset finance. Brush up on your knowledge about arrears collection, debt recovery, and FCA regulations. This will show that you're not just interested in the job, but that you’re genuinely prepared.
✨Showcase Your Experience
Be ready to discuss your previous experience in collections or arrears management. Prepare specific examples of how you've successfully managed workflows or resolved customer issues. This will help demonstrate your capability to handle the responsibilities outlined in the job description.
✨Ask Smart Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, the tools they use for managing accounts, or how success is measured in the role. This shows your interest in the position and helps you gauge if it’s the right fit for you.
✨Emphasise Customer Service Skills
Since excellent customer service skills are essential for this role, be sure to highlight your ability to treat customers fairly and effectively manage difficult conversations. Share examples of how you've maintained professionalism while resolving issues in past roles.
