At a Glance
- Tasks: Manage borrower accounts and ensure timely collections across a diverse lending portfolio.
- Company: Join a dynamic corporate credit team in a growing financial services business.
- Benefits: Enjoy a competitive salary, performance bonuses, and hybrid working options.
- Other info: Great career development opportunities in a collaborative environment.
- Why this job: Make a real impact by supporting borrowers and enhancing portfolio performance.
- Qualifications: Experience in credit control or lending operations is essential.
The predicted salary is between 80000 - 90000 £ per year.
We are seeking an experienced Arrears & Portfolio Servicing Executive to join a growing Corporate Credit team. This role is responsible for the proactive management of borrower accounts across a diverse lending portfolio, with a particular focus on arrears management, collections, borrower servicing, and portfolio administration. Working closely with Credit, Risk, Finance, and Operations teams, you will play a key role in protecting portfolio performance, supporting borrowers, and ensuring the accurate administration of lending facilities throughout their lifecycle.
Key Responsibilities
- Monitor arrears positions across the corporate lending portfolio, maintaining accurate records of overdue balances and collection activities.
- Proactively engage with internal stakeholders to identify, escape, and resolve arrears cases in a timely manner.
- Support the development, implementation, and monitoring of arrears management strategies and repayment arrangements.
- Produce regular arrears and portfolio performance reports for Credit, Finance, Risk, and senior management.
- Investigate and resolve borrower queries relating to payments, outstanding balances, settlements, and account status.
- Manage the day-to-day servicing of borrower facilities across the portfolio.
- Maintain and update borrower records and lending facilities within the Aspire loan management system.
- Prepare and issue borrower invoices, statements, settlement quotations, and fee notifications.
- Reconcile borrower payments and ensure the accurate allocation of funds to customer accounts.
- Identify, investigate, and resolve payment discrepancies and outstanding account issues.
- Support the full facility lifecycle, including amendments, restructures, extensions, renewals, and borrower changes within the loan management system.
- Ensure all servicing activities are completed in accordance with internal policies, regulatory requirements, and service standards.
Skills & Experience
- Previous experience within Credit Control, Collections, Accounts Receivable, Lending Operations, or Loan Servicing.
- Experience within Commercial Lending, Asset Finance, Structured Finance, Banking, Specialist Lending, or a related financial services environment.
- Proven track record managing arrears, delinquent accounts, and cash collection activities.
- Strong understanding of credit risk principles, collections processes, and borrower account management.
- Experience working closely with Credit and Risk teams to manage underperforming or overdue accounts.
- Excellent attention to detail with a strong commitment to accuracy and data integrity.
- Strong communication and stakeholder management skills, with the ability to build effective relationships across the business.
- Confident using loan management systems and Microsoft Office applications, particularly Excel.
What’s on Offer?
- Performance-related bonus
- Hybrid working arrangement (3 days per week in the London office)
- Opportunity to join a growing and dynamic lending business with strong career development prospects
Arrears & Portfolio Servicing Executive – London | Hybrid (3... employer: Asset Finance International
Join a dynamic Corporate Credit team in London, where we prioritise employee growth and a collaborative work culture. With a hybrid working model and performance-related bonuses, we offer a supportive environment that encourages professional development while ensuring a meaningful impact on borrower accounts and portfolio management.
Contact Details:
Asset Finance International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Arrears & Portfolio Servicing Executive – London | Hybrid (3...
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and lending sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of arrears management and borrower servicing. Think of real-life examples from your past experiences that showcase your skills. We want you to shine when it comes to discussing how you can protect portfolio performance!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Arrears & Portfolio Servicing Executive – London | Hybrid (3...
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Arrears & Portfolio Servicing Executive role. Highlight your experience in credit control, collections, and borrower servicing. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch.
Showcase Relevant Experience:When filling out your application, be specific about your previous roles in managing arrears and collections. We want to know how you've tackled challenges and contributed to portfolio performance in the past.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Asset Finance International
✨Know Your Numbers
Make sure you’re familiar with key metrics related to arrears management and portfolio performance. Brush up on your understanding of credit risk principles and be ready to discuss how you've successfully managed delinquent accounts in the past.
✨Engage with Stakeholders
Prepare examples of how you've collaborated with internal teams like Credit, Risk, and Finance. Highlight your communication skills and how you’ve built effective relationships to resolve arrears cases or improve borrower servicing.
✨Showcase Your Attention to Detail
Since accuracy is crucial in this role, be prepared to discuss specific instances where your attention to detail made a difference. Whether it’s reconciling payments or maintaining borrower records, have a few stories ready that demonstrate your commitment to data integrity.
✨Familiarise Yourself with Systems
Get comfortable with loan management systems and Excel before the interview. If you have experience with Aspire or similar platforms, be ready to talk about how you’ve used them to manage portfolios and streamline processes.
