At a Glance
- Tasks: Support customers and manage collections for a leading financial services institution.
- Company: Join a respected UK bank's specialist business lending division.
- Benefits: Competitive salary up to £33k, bonus, pension, and healthcare.
- Other info: Dynamic team environment with opportunities for professional growth.
- Why this job: Make a difference by helping customers find solutions while growing your career.
- Qualifications: Experience in collections or similar roles with strong communication skills.
The predicted salary is between 33000 - 33000 € per year.
Our client is the specialist business lending division of a highly respected UK bank. They are growing their collections function and are looking for a customer support and collections specialist in East Kilbride. The role is responsible for business to business collections – from early arrears to pre-litigation, identifying vulnerable customers and finding solutions that work for both the customer and the bank.
We are keen to speak to candidates with collections experience – ideally within the financial services/lending space, but will also consider similar experience from wider industries too. You will be well organised with excellent communication skills, the ability to have robust conversations where appropriate, and able to work well as part of a dynamic team.
Customer Support and Collections Specialist – Financial Services – East... in East Kilbride employer: Asset Finance International
As a leading financial services institution, our client offers a dynamic work environment in East Kilbride, where employees are valued and supported in their professional growth. With competitive salaries, generous bonuses, and comprehensive benefits including pension and healthcare, the company fosters a culture of collaboration and innovation, making it an excellent employer for those seeking meaningful and rewarding careers in customer support and collections.
Contact Detail:
Asset Finance International Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support and Collections Specialist – Financial Services – East... in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Customer Support and Collections Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your collections experience and be ready to discuss how you've handled tough conversations in the past. Show them you can identify vulnerable customers and find solutions that work for everyone involved.
✨Tip Number 3
Don’t just apply anywhere – focus on companies that align with your values and career goals. Use our website to find roles that excite you, especially in dynamic teams where you can really make an impact.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for their collections team.
We think you need these skills to ace Customer Support and Collections Specialist – Financial Services – East... in East Kilbride
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Customer Support and Collections Specialist. Highlight any relevant collections experience, especially in financial services, and showcase your communication skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully handled collections or customer support in the past. We love a good story that shows your skills in action!
Showcase Your Organisational Skills:In this role, being organised is key. When writing your application, mention any tools or methods you use to stay organised and manage your workload. We appreciate candidates who can juggle multiple tasks while keeping everything on track!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Asset Finance International
✨Know Your Stuff
Make sure you brush up on your knowledge of collections processes, especially in the financial services sector. Understand the key terms and practices related to business-to-business collections, as this will show that you're serious about the role.
✨Showcase Your Communication Skills
Since the role involves having robust conversations, practice articulating your thoughts clearly and confidently. Think of examples from your past experiences where you successfully navigated difficult conversations or resolved conflicts.
✨Demonstrate Empathy
Being able to identify vulnerable customers is crucial. Prepare to discuss how you've handled sensitive situations in the past, showing that you can balance the bank's needs with compassion for the customer.
✨Team Player Mindset
This role requires working well within a dynamic team. Be ready to share examples of how you've collaborated with others in previous roles, highlighting your ability to contribute positively to a team environment.
