At a Glance
- Tasks: Engage with customers to manage financial difficulties and provide empathetic support.
- Company: Join a well-established bank prioritising customer care and ethical practices.
- Benefits: Competitive salary up to £35,000 plus excellent banking benefits and bonuses.
- Other info: Enjoy a supportive hybrid working environment with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your career in finance.
- Qualifications: Experience in collections or financial services with a focus on vulnerable customers.
The predicted salary is between 35000 - 35000 £ per year.
Up to £35,000 per annum + Excellent banking benefits package.
Join a well-established, highly successful bank within their dynamic Asset Finance team.
This institution prioritises customer care and ethical financial practices, offering a supportive hybrid environment in East Kilbride.
You will be responsible for
Mitigate Losses : Engage early with customers experiencing financial difficulty using proven collections and recoveries strategies.
Empathetic Communication : Manage sensitive customer conversations confidently via telephone, post, and email.
Assess Circumstances : Use structured questioning and income/expenditure analysis to fully understand customer situations.
Empower Customers : Clearly explain available repayment options and signpost independent sources of debt advice.
Support Vulnerability : Identify vulnerable customers early to ensure an exceptional level of care and additional support.
We are looking to speak to candidates who have a Proven background in collections, debt recovery, or financial services and have an understanding of vulnerable customer guidelines and ethical lending practices.
£30,000 – £40,000 plus excellent bonus and benefits.
To £57,000 plus excellent bonus and benefits.
Excellent salary plus bonus and benefits. Location: UK, South East Eng / Thames Valley (Hybrid), with 3 days per week in
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Collections Executive – Financial Services – East Kilbride (Hybrid working... employer: Asset Finance International
Join a dynamic Asset Finance funder in Surrey, where we prioritise employee well-being and professional growth. Our hybrid work model fosters a balanced lifestyle, allowing you to thrive both in the office and remotely. With competitive compensation and a supportive culture, we empower our team to excel in their roles while making impactful contributions to the business.
Contact Details:
Asset Finance International Recruitment Team
