At a Glance
- Tasks: Handle customer enquiries and ensure positive interactions while managing account processes.
- Company: Leading asset finance specialist known for exceptional customer service.
- Benefits: Competitive salary up to £85,000 with uncapped commission and bonuses.
- Other info: Hybrid working model with opportunities for career growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 42000 - 60000 £ per year.
Our client is an asset finance specialist providing first class customer service. Due to growth they are looking to recruit a Customer Service Associate.
Responsibilities
- Handling all telephone enquiries from both prospective and existing customers.
- Responding to customers quickly and effectively, ensuring that every customer interaction has a positive outcome.
- Responsible for all in-life processes, such as settlement requests, reschedules, account queries, refunds and cash reconciliations.
- Liaise with internal departments assisting with both in life requests & customer queries.
- Maintain customer data to ensure it is up to date.
- Identification of improvements and changes that will further enhance our customer service delivery.
- Ensuring the service we provide is representative of company values.
- Complaints handling.
Contact
In the first instance, please send your CV in confidence to lucy@cbcrs.co.uk.
Customer Service Associate – London (Hybrid) employer: Asset Finance International
Asset Finance International is an excellent employer, offering a dynamic remote work environment that fosters proactive client engagement and relationship management. With a strong focus on employee growth opportunities and a supportive work culture, we empower our team to achieve their sales targets while making a meaningful impact in the UK hard asset markets. Join us to be part of a forward-thinking company that values innovation and collaboration.
Contact Details:
Asset Finance International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate – London (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get that chance to chat with potential employers, make sure you can confidently explain why you're the perfect fit for the Customer Service Associate role. Highlight your skills in handling enquiries and resolving issues.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you admire, like our client, and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’d be a fantastic addition to their team.
We think you need these skills to ace Customer Service Associate – London (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Associate role. Highlight any relevant customer service experience and show us how you can handle enquiries effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you align with our company values. Keep it concise but engaging!
Showcase Your Communication Skills:Since this role involves handling telephone enquiries, make sure your written application demonstrates your communication skills. Use clear and friendly language to reflect how you'd interact with customers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Asset Finance International
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values and mission. Understanding their approach to customer service will help you align your answers with what they’re looking for. This shows that you’re genuinely interested in the role and the company.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, like handling complaints or resolving account queries. Prepare specific examples from your past experiences that demonstrate your problem-solving skills and ability to maintain a positive outcome for customers.
✨Showcase Your Communication Skills
As a Customer Service Associate, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can engage effectively with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for customer management, or how they measure success in customer service. This not only shows your interest but also helps you gauge if the company is the right fit for you.
