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- Tasks: Manage collections and support the team in debt recovery activities.
- Company: Award-winning asset finance provider based in central London.
- Benefits: Competitive salary, bonus, and benefits with hybrid working options.
- Why this job: Join a dynamic team and make a real difference in customer financial wellbeing.
- Qualifications: Experience in collections or arrears management and strong customer service skills.
- Other info: Opportunity to work with a large portfolio and develop your career.
The predicted salary is between 32000 - 42000 £ per year.
£38,000 to £42,000 plus bonus and benefits. Our client is an award winning provider of asset finance offering a broad range of products to their customers. Well established and based in central London, they are looking to recruit a Collections Officer within their Asset Finance team.
The successful candidate will support the Collections Manager in all collection activities within the Asset Finance Department to include:
- Arrears collection
- Debt recovery
- Sub hire audit function
- Liaising with the Banks’ internal credit team and outside panel of solicitors
You will:
- Actively manage daily returned payments to reduce and prevent customer debt
- Have the ability to effectively manage busy workflow and identify key objectives
- Assist in monitoring the performance of the portfolio of over 6,500 live accounts
- Close liaison with any professional advisers/brokers/valuers/recovery agents
- Support Collections Manager in all collections activities within company policy guidelines and as directed by Senior Manager
- Ensure customers are treated fairly and FCA regulations are adhered to
Previous arrears or collections experience is essential as are excellent customer service skills.
Contact: In the first instance, please send your CV in confidence to Lucy Davies at lucy@cbcrs.co.uk
Collections Officer – London (hybrid – one or two days... employer: Asset Finance International
Contact Detail:
Asset Finance International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Officer – London (hybrid – one or two days...
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector, especially those who might know about collections roles. A friendly chat can lead to insider info or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of FCA regulations and customer service best practices. We want you to shine when discussing how you’d handle arrears collection and debt recovery!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the Collections Officer role.
✨Tip Number 4
Apply through our website for the best chance at landing that job! We’re all about making the process smooth and ensuring your application gets the attention it deserves.
We think you need these skills to ace Collections Officer – London (hybrid – one or two days...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in collections and customer service. We want to see how your skills align with the role of Collections Officer, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Asset Finance team. Be sure to mention your previous arrears or collections experience and how it can benefit us.
Showcase Your Communication Skills: As a Collections Officer, you'll need to liaise with various stakeholders. Make sure your application reflects your excellent communication skills. We love candidates who can convey their thoughts clearly and effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Asset Finance International
✨Know Your Stuff
Make sure you understand the role of a Collections Officer and the specifics of asset finance. Brush up on your knowledge about arrears collection, debt recovery, and FCA regulations. This will show that you're not just interested in the job, but that you’re genuinely prepared for it.
✨Showcase Your Experience
Be ready to discuss your previous experience in collections or arrears management. Prepare specific examples of how you've successfully managed workflows or resolved customer issues. This will help demonstrate your capability to handle the responsibilities outlined in the job description.
✨Demonstrate Customer Service Skills
Since excellent customer service skills are essential, think of scenarios where you’ve gone above and beyond for a customer. Be prepared to explain how you ensure customers are treated fairly while adhering to company policies and regulations.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask during the interview. Inquire about the team dynamics, the tools they use for managing accounts, or how success is measured in the Collections team. This shows your interest in the role and helps you gauge if it's the right fit for you.