At a Glance
- Tasks: Manage customer accounts in arrears and support them through financial difficulties.
- Company: Join a supportive team in a hybrid working environment.
- Benefits: Generous benefits package and opportunities for career progression.
- Other info: Collaborative culture with a focus on professional development.
- Why this job: Make a genuine difference by helping customers find sustainable financial solutions.
- Qualifications: Experience in collections or credit control with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Role
As a Collections Coordinator, you will be responsible for managing customer accounts in arrears, supporting customers through financial difficulties, and helping to minimise credit risk exposure. You will work closely with internal stakeholders to ensure fair and effective resolutions while maintaining compliance with regulatory requirements.
Key Responsibilities
- Proactively manage overdue customer accounts through telephone, email and written correspondence.
- Negotiate suitable repayment plans and forbearance solutions where appropriate.
- Conduct sensitive customer conversations with empathy and professionalism.
- Assess individual circumstances and recommend appropriate actions.
- Maintain accurate records of all customer interactions and agreements.
- Monitor account performance and elevate high-risk cases when required.
- Collaborate with colleagues across Risk, Recoveries and Customer Services functions.
- Ensure all activities are carried out in line with regulatory and internal compliance standards.
Qualifications
- Previous experience within collections, recoveries, credit control or arrears management.
- Excellent communication and negotiation skills.
- A customer-centric approach with strong problem-solving abilities.
- The ability to manage a busy workload and prioritise effectively.
- Sound judgement and decision-making skills.
- Strong attention to detail and administrative accuracy.
- Good working knowledge of Microsoft Office applications.
- An understanding of FCA regulations and customer treatment principles would be advantageous.
- Experience within financial services, asset finance or lending environments is desirable.
Benefits
- Hybrid working arrangement.
- Generous benefits package.
- Supportive and collaborative team environment.
- Opportunities for professional development and career progression.
- The chance to make a genuine difference by helping customers find sustainable financial solutions.
If you’re looking for a role that combines customer interaction, commercial awareness and regulatory responsibility, we’d love to hear from you.
Collections Coordinator – Berkshire (Hybrid Working) employer: Asset Finance International
As a Collections Coordinator in Berkshire, you will join a supportive and collaborative team that values your contributions and prioritises employee growth. With a hybrid working arrangement and a generous benefits package, this role offers the opportunity to make a meaningful impact by helping customers navigate financial challenges while ensuring compliance with regulatory standards. The company fosters a culture of professional development, making it an excellent employer for those seeking a rewarding career in financial services.
Contact Details:
Asset Finance International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Collections Coordinator – Berkshire (Hybrid Working)
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Collections Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your negotiation skills! Since this role involves negotiating repayment plans, it’s crucial to showcase your ability to handle sensitive conversations. Role-play with a friend or family member to build your confidence before any interviews.
✨Tip Number 3
Research the company culture! Understanding the values and mission of the company will help you tailor your approach during interviews. Plus, it shows that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to highlight your relevant experience in collections and your customer-centric approach to stand out.
We think you need these skills to ace Collections Coordinator – Berkshire (Hybrid Working)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in collections and customer service. We want to see how your skills align with the role of Collections Coordinator, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and maybe even share an example of a time you successfully managed a sensitive conversation.
Highlight Your Problem-Solving Skills:We’re looking for someone who can think on their feet! In your application, mention specific instances where you’ve navigated challenges or found creative solutions in previous roles. This will show us that you have the right mindset for managing customer accounts in arrears.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly, and it helps streamline the process. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at Asset Finance International
✨Know Your Stuff
Before the interview, brush up on your knowledge of collections, credit control, and FCA regulations. Familiarise yourself with common challenges customers face in financial difficulties, so you can demonstrate your understanding and empathy during the conversation.
✨Practice Your Communication Skills
Since this role involves sensitive conversations, practice how you would approach these discussions. Role-play with a friend or family member to refine your negotiation techniques and ensure you come across as both professional and approachable.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experience where you've successfully managed customer accounts in arrears. Highlight how you assessed situations, negotiated repayment plans, and maintained compliance while ensuring customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, how they handle high-risk cases, or what tools they use for monitoring account performance. This shows you're engaged and eager to contribute.
