At a Glance
- Tasks: Manage borrower accounts and ensure timely collections in a dynamic lending environment.
- Company: Join a growing corporate credit team with a focus on innovation and collaboration.
- Benefits: Enjoy a competitive salary, performance bonuses, and hybrid working options.
- Other info: Great career development opportunities in a fast-paced financial services environment.
- Why this job: Make a real impact by supporting borrowers and enhancing portfolio performance.
- Qualifications: Experience in credit control or lending operations is essential.
The predicted salary is between 80000 - 90000 £ per year.
We are seeking an experienced Arrears & Portfolio Servicing Executive to join a growing Corporate Credit team. This role is responsible for the proactive management of borrower accounts across a diverse lending portfolio, with a particular focus on arrears management, collections, borrower servicing, and portfolio administration. Working closely with Credit, Risk, Finance, and Operations teams, you will play a key role in protecting portfolio performance, supporting borrowers, and ensuring the accurate administration of lending facilities throughout their lifecycle.
Key Responsibilities
- Monitor arrears positions across the corporate lending portfolio, maintaining accurate records of overdue balances and collection activities.
- Proactively engage with internal stakeholders to identify, escape, and resolve arrears cases in a timely manner.
- Support the development, implementation, and monitoring of arrears management strategies and repayment arrangements.
- Produce regular arrears and portfolio performance reports for Credit, Finance, Risk, and senior management.
- Investigate and resolve borrower queries relating to payments, outstanding balances, settlements, and account status.
- Manage the day-to-day servicing of borrower facilities across the portfolio.
- Maintain and update borrower records and lending facilities within the Aspire loan management system.
- Prepare and issue borrower invoices, statements, settlement quotations, and fee notifications.
- Reconcile borrower payments and ensure the accurate allocation of funds to customer accounts.
- Identify, investigate, and resolve payment discrepancies and outstanding account issues.
- Support the full facility lifecycle, including amendments, restructures, extensions, renewals, and borrower changes within the loan management system.
- Ensure all servicing activities are completed in accordance with internal policies, regulatory requirements, and service standards.
Skills & Experience
- Previous experience within Credit Control, Collections, Accounts Receivable, Lending Operations, or Loan Servicing.
- Experience within Commercial Lending, Asset Finance, Structured Finance, Banking, Specialist Lending, or a related financial services environment.
- Proven track record managing arrears, delinquent accounts, and cash collection activities.
- Strong understanding of credit risk principles, collections processes, and borrower account management.
- Experience working closely with Credit and Risk teams to manage underperforming or overdue accounts.
- Excellent attention to detail with a strong commitment to accuracy and data integrity.
- Strong communication and stakeholder management skills, with the ability to build effective relationships across the business.
- Confident using loan management systems and Microsoft Office applications, particularly Excel.
What’s on Offer?
- Performance-related bonus
- Hybrid working arrangement (3 days per week in the London office)
- Opportunity to join a growing and dynamic lending business with strong career development prospects
- Salary up to £90,000, on target earnings are a further 55% of base salary with bonuses payable quarterly
- Salary up to £80,000, on target earnings are a further 55% of base salary with bonuses payable quarterly
- Salary range up to c£80,000 with uncapped commission, typically 20% of profit and monthly paid.
Arrears & Portfolio Servicing Executive – London | Hybrid (3... employer: Asset Finance International
Join a dynamic Corporate Credit team in London, where we prioritise employee growth and a collaborative work culture. With a hybrid working model and performance-related bonuses, we offer a supportive environment that encourages professional development while ensuring a meaningful impact on borrower accounts and portfolio management.
Contact Details:
Asset Finance International Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Arrears & Portfolio Servicing Executive – London | Hybrid (3...
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and lending sectors. You never know who might have a lead on that perfect Arrears & Portfolio Servicing Executive role. Plus, personal referrals can really give you an edge.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of credit risk principles and collections processes. We want you to be able to chat confidently about your experience managing arrears and how you've resolved borrower queries in the past.
✨Tip Number 3
Don’t forget to showcase your attention to detail! Bring examples of how you've maintained accurate records and reconciled payments in previous roles. This will show potential employers that you’re the right fit for managing their diverse lending portfolio.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Arrears & Portfolio Servicing Executive – London | Hybrid (3...
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in Credit Control or Collections, and don’t forget to showcase your attention to detail and communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Arrears & Portfolio Servicing Executive role. Mention specific experiences that relate to managing arrears and working with internal stakeholders.
Showcase Your Technical Skills:Since the role involves using loan management systems and Excel, make sure to mention any relevant software experience. If you've worked with similar systems before, let us know how you used them to improve processes or manage accounts.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Asset Finance International
✨Know Your Numbers
Make sure you brush up on your understanding of arrears management and collections metrics. Be ready to discuss specific figures from your past experiences, like how you improved collection rates or reduced overdue accounts. This shows you’re not just familiar with the concepts but have successfully applied them.
✨Engage with Stakeholders
Since this role involves working closely with various teams, think about examples where you've effectively collaborated with others. Prepare to share stories that highlight your communication skills and how you’ve resolved issues by engaging with different stakeholders.
✨Demonstrate Attention to Detail
Given the importance of accuracy in managing borrower records and financial data, be prepared to discuss how you ensure precision in your work. You might want to mention specific tools or processes you use to maintain data integrity, especially if you’ve worked with loan management systems before.
✨Showcase Your Problem-Solving Skills
Arrears management often involves troubleshooting and resolving complex issues. Think of a time when you successfully navigated a challenging situation with a borrower or an internal process. Highlight your analytical skills and how you approach problem-solving to reassure them you can handle the demands of the role.
