J3570 – Customer Service Executive – UK, Slough / Bucks...

£26,000 – £34,000 plus excellent bonus and benefits

New Leaf Search has partnered with an international provider of business-to-business financial solutions in its search for a Customer Service Executive.

Salary: £26,000 – £34,000 plus excellent bonus and benefits.
Location: UK, Slough / Bucks / Berks (Hybrid).

This role forms part of a busy Customer Services Operations Team, delivering high-quality support to internal and external stakeholders across multiple communication channels. It is well-suited to a customer-focused professional who enjoys working in a friendly, collaborative environment and takes pride in delivering an exceptional service experience. The position is office-based 2–3 days per week in Stoke Poges.

Key Accountabilities

• Respond to customer queries across phone, email and written correspondence in a timely and accurate manner.
• Process contract amendments, transfer requests, refunds and administrative changes within agreed timescales.
• Maintain accurate and up-to-date customer records.
• Support colleagues during peak periods by sharing workloads and assisting with calls.
• Identify process improvements that enhance customer experience and operational efficiency.
• Maximise revenue opportunities by identifying sales leads, collecting fees where appropriate and helping prevent arrears or bad debt.
• Handle incoming switchboard calls efficiently, ensuring customers are directed to the appropriate team.
• Work within industry, regulatory and business guidelines at all times.

Person Specification

• Experience delivering exceptional customer service via phone and written communication.
• Background in financial services or a business-to-business customer service environment advantageous.
• Strong organisational and time-management skills.
• Excellent verbal and written communication skills.
• Confident user of Microsoft Office applications.
• Knowledge of regulatory bodies (FOS, FCA, FLA) is desirable.

We strongly favour applicants with proven, relevant experience in Financial Services; particularly Asset Finance and Leasing.

You will also require relevantin-country experience, without which, your application willnotbe considered.