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For Companies At a Glance
- Tasks: Lead and motivate the Administration team to achieve business goals and deliver excellent customer service.
- Company: Join Scania, a forward-thinking company committed to innovation and employee development.
- Benefits: Enjoy competitive salary, enhanced parental leave, annual bonuses, and 25 days annual leave.
- Why this job: Be part of a dynamic team shaping customer engagement in a supportive and inclusive environment.
- Qualifications: Strong leadership, communication skills, and a customer-focused mindset are essential.
- Other info: Flexible working options available; we value diversity and inclusion in our workplace.
The predicted salary is between 36000 - 60000 £ per year.
Benefits
Competitive salary plus an excellent benefits package.
- Enhanced parental leave
- Eligibility to annual bonus scheme
- Access to a fantastic loan car scheme
- 25 days annual leave plus bank holidays
- 4x basic salary life assurance
Overview
The Administration Team Leader plays an important role in motivating & guiding the team to achieve business objectives, under the direction of the Contracts Manager. The role involves a mix of leadership, operational management & performance supervision. These roles exist to ensure that the Business Administration & Customer Administration Teams provide an excellent service, whilst meeting strict deadlines in line with business needs.
Quote
A quote from Ken McGrath our Head of Credit & Operations
“This is a fantastic opportunity to work with and lead a newly formed team from a variety of backgrounds. With a common goal of shaping the customer engagement and creating something truly special in an organisation where opinions are truly valued. We are a future-focused team, embracing innovation and the art of the possible. We’re not afraid to be positively disruptive, and we’re looking for the right personality to lead us toward world-class service delivery.”
In this role you will:
- Work closely with the Contracts Manager to support the smooth day-to-day operation and guidance of the Administration team, fostering a positive and supportive environment.
- Thoughtfully plan and balance team workloads, ensuring tasks are delegated fairly and that everyone feels empowered and supported to succeed.
- Encourage strong collaboration across teams and departments, building connections that help achieve shared goals with openness and understanding.
- Handle customer concerns with empathy and professionalism, ensuring responses are timely, respectful, and aligned with our service standards to create positive resolutions.
- Oversee the full settlement journey, from early quotations to finance lease sales, maintaining accuracy and a smooth experience for all stakeholders.
- Lead the development and refinement of policies and workflows, focusing on continuous improvement and efficiency while nurturing a culture of adaptability and growth.
- Provide attentive support during end-of-contract processes, proactively communicating with customers to ensure they feel informed and cared for as their contracts approach expiration.
About you
Business Perspective: Using an understanding of business issues, processes and outcomes to enhance business performance.
Team Management: Managing others to ensure their work contributes to organisational goals. Developing individuals, building teams and applying workplace policies.
Communication: Listening and communicating openly, honestly and respectfully with different audiences, promoting dialogue and building consensus.
Customer Focus: Providing service excellence to internal and/or external customers.
Adaptability: Recognising the need for change, being open to new ideas and methods, and championing transformational change within the organisation and beyond.
If you’re interested in this role we’d love to hear from you.
Next steps
- If you like the sound of this position, please apply today.
- A member of the Scania Recruitment team will contact you to discuss your application.
- If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
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Administration Team Leader – Milton Keynes / Hybrid employer: Asset Finance International Limited
Contact Detail:
Asset Finance International Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Team Leader – Milton Keynes / Hybrid
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Administration Team Leader role. Understand how to motivate and guide a team effectively, as this will be crucial in your discussions during interviews.
✨Tip Number 2
Research Scania's company culture and values, particularly their focus on customer service and teamwork. Be prepared to discuss how your personal values align with theirs, showcasing your fit for the role.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your ability to manage teams and handle customer concerns with empathy. This will help you illustrate your skills effectively during the interview process.
✨Tip Number 4
Network with current or former employees of Scania if possible. They can provide insights into the company and the role, which can give you an edge in understanding what the hiring manager might be looking for.
We think you need these skills to ace Administration Team Leader – Milton Keynes / Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team management and operational leadership. Use specific examples that demonstrate your ability to motivate teams and achieve business objectives, as mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the company culture. Emphasise your adaptability and customer focus, and mention how you can contribute to creating a positive and supportive environment for the Administration team.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with different audiences. Highlight instances where you've built consensus or resolved customer concerns, aligning with the company's emphasis on service excellence.
Demonstrate Continuous Improvement Mindset: Mention any experiences where you've led or contributed to process improvements. This aligns with the role's focus on developing policies and workflows, showcasing your commitment to efficiency and growth within a team.
How to prepare for a job interview at Asset Finance International Limited
✨Show Your Leadership Skills
As an Administration Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated and guided them to achieve their goals.
✨Emphasise Customer Focus
Highlight your experience in providing excellent customer service. Be ready to discuss specific instances where you handled customer concerns with empathy and professionalism, as this aligns with the company's core values.
✨Demonstrate Adaptability
The role requires a champion of change. Share examples of how you've embraced new ideas and methods in previous positions, showcasing your ability to lead teams through transitions and improvements.
✨Prepare for Team Collaboration Questions
Expect questions about fostering collaboration across teams. Think of situations where you built connections to achieve shared goals, and be prepared to discuss how you promote open communication and understanding within a team.
