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- Tasks: Manage key accounts and lead customer service for a global manufacturer.
- Company: Join a world-class manufacturer in aerospace and automotive sectors.
- Benefits: Competitive salary, travel opportunities, and comprehensive benefits package.
- Why this job: Be the bridge between teams and major clients, driving growth and loyalty.
- Qualifications: Experience in B2B manufacturing and strong communication skills required.
- Other info: Dynamic role with opportunities for professional development and travel.
The predicted salary is between 29000 - 34000 £ per year.
Our client is a world-class, Global Manufacturer, providing high-quality precision components to multiple sectors, including aerospace and automotive. They are committed to strong and sustained investment in people, capital, and plant. With a deep-rooted set of values, their success is built upon a culture of teamwork, ethics, and operational excellence. As they continue to scale, they are seeking a dual-focused Customer Service and Key Account Manager to join their Operations team. Reporting to the Finance and Business Operations Manager, you will be the primary bridge between internal teams and their most significant global clients (representing 80% of turnover), ensuring growth is built on a foundation of precision, profitability, and deep-rooted customer loyalty.
KEY DUTIES & RESPONSIBILITIES:
- B2B Manufacturing Expertise: Proven experience managing high-value accounts and the full sales order lifecycle within a technical or manufacturing environment.
- Operational Efficiency: Ability to thrive under pressure, meeting order confirmation targets while maintaining attention to detail.
- Data & CRM Proficiency: Advanced Excel skills for reporting and analysis, with experience using CRM platforms to manage pipelines and customer interactions.
- Growth & Relationship Mindset: A proactive communicator skilled at identifying upsell opportunities, re-engaging lapsed accounts, and building credibility with senior stakeholders.
- Conflict & Quality Resolution: Solutions-focused approach to resolving complex inquiries and managing NCRs (Non-Conformance Reports) to ensure retention.
QUALIFICATIONS, EXPERIENCE, SKILLS AND ATTRIBUTES:
- B2B Manufacturing Expertise: Proven experience managing high-value accounts and the full sales order lifecycle within a technical or manufacturing environment.
- Speed & Accuracy: Ability to work well under pressure, meeting strict order confirmation targets while maintaining a high attention to detail.
- Data & CRM Proficiency: Strong Excel skills for reporting and analysis, with experience using CRM platforms to track customer interactions.
- Relationship Building: A proactive communicator skilled at identifying upsell opportunities and building trust with senior decision-makers.
- Conflict Resolution: A solutions-focused approach to resolving complex inquiries and managing NCRs to ensure customers stay with the business.
NB: There may be a requirement to travel and stay away overnight. This will be on limited occasions and would be planned and fully expensed.
Details of Package: £29,000 to £34,000 depending on experience + Competitive benefits
Key Account Manager & Customer Service Lead in Newton Aycliffe employer: Asset Appointments
Contact Detail:
Asset Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager & Customer Service Lead in Newton Aycliffe
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing and B2B sectors. Attend industry events or webinars where you can meet potential employers and showcase your expertise in managing high-value accounts.
✨Tip Number 2
Prepare for interviews by brushing up on your operational efficiency skills. Be ready to discuss how you've thrived under pressure and met order confirmation targets while keeping an eye on detail. Real-life examples will make you stand out!
✨Tip Number 3
Show off your data and CRM proficiency! Bring along examples of reports you've created in Excel or how you've used CRM platforms to manage customer interactions. This will demonstrate your analytical skills and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and eager to join our team.
We think you need these skills to ace Key Account Manager & Customer Service Lead in Newton Aycliffe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your B2B manufacturing experience and any relevant skills that match what we're looking for. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your proactive communication skills and relationship-building abilities. Tell us why you're excited about the role and how you can contribute to our team's success.
Showcase Your Data Skills: Since data proficiency is key, don’t forget to mention your Excel and CRM experience. Give examples of how you've used these tools to drive results in previous roles. We love seeing numbers that back up your achievements!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best experience possible. Plus, we can't wait to see your application!
How to prepare for a job interview at Asset Appointments
✨Know Your B2B Manufacturing Stuff
Make sure you brush up on your knowledge of B2B manufacturing and the sales order lifecycle. Be ready to share specific examples from your past experiences managing high-value accounts, as this will show you understand the industry and can hit the ground running.
✨Show Off Your Data Skills
Since advanced Excel skills are a must, prepare to discuss how you've used data for reporting and analysis in previous roles. Bring examples of how you've leveraged CRM platforms to manage customer interactions effectively, as this will demonstrate your proficiency and readiness for the role.
✨Communicate Like a Pro
As a Key Account Manager, you'll need to build relationships with senior stakeholders. Practice articulating how you've identified upsell opportunities and re-engaged lapsed accounts in the past. This will highlight your proactive communication skills and relationship-building abilities.
✨Be Solutions-Focused
Prepare to discuss how you've tackled complex inquiries and managed Non-Conformance Reports (NCRs) in your previous roles. Show that you have a solutions-focused mindset and can handle conflict resolution effectively, which is crucial for retaining customers.