At a Glance
- Tasks: Manage B2B customer support and oversee import/customs processes in a dynamic manufacturing environment.
- Company: Join a world-leading manufacturing firm with strong investment in innovation and people.
- Benefits: Competitive salary, benefits package, and potential for long-term career growth.
- Other info: Onsite role in Huddersfield with occasional travel to Europe; full training provided.
- Why this job: Be a key player in delivering solutions to blue-chip clients while developing your skills.
- Qualifications: Experience in sales administration or customer support, with proficiency in ERP systems like SAP.
COMPANY DESCRIPTION, PROFILE AND SCOPE OF ROLE
Our client is an established, world-leading manufacturing and engineered solutions business, backed by strong and sustained investment in capital, plant, and people.
Operating as part of a prestigious international group, they supply specialist industrial solutions to blue-chip global clients across multiple engineering sectors.
Due to business expansion, they are seeking to appoint an interim Customer Service & Customs Specialist based at their Huddersfield facility.
The role will initially run for a minimum of 12 months, with potential long-term prospects.
The successful candidate will provide critical B2B customer support, manage the end-to-end UK import/customs declaration process, and oversee customer digital procurement portals.
You will act as a pivotal operational link between UK clients, international distributor networks, and central European group headquarters.
NB: This role will initially last for twelve months, and may become permanent.
KEY DUTIES & RESPONSIBILITIES
- B2B Order & Account
Administration: Execute the full customer order lifecycle in SAP—handling customer order entry, price verification, credit checks, order confirmations, delivery notes, invoicing, and sample requests.
- Customer Inquiry & Account
Liaison: Act as a key point of contact for corporate customers, distributors, and external sales engineers; field phone and email inquiries, provide order status updates, and ensure high levels of service delivery.
- Customer Portals & Digital
Interface: Administer digital customer procurement platforms (e. g., SAP Ariba) and partner portals, managing distributor onboarding, product documentation, and inspection certificates.
- Customer Issue Resolution & Billing
Support: Support customer account management by resolving price discrepancies, handling invoice queries, assisting with dunning, and maintaining accurate customer master data in SAP.
- Customs & Import
Compliance: Oversee UK import declarations (EU/international), HS code classification, duty calculations, and Northern Ireland TSS portal submissions to ensure seamless order delivery to UK customers.
- HMRC & Internal
- Stakeholder
Liaison: Manage import VAT/duty deferment accounts with Finance, liaise with HMRC/brokers to resolve shipping holds, collaborate with European HQ compliance teams, and maintain 4-year audit-ready records.
QUALIFICATIONS, EXPERIENCE, SKILLS AND ATTRIBUTES
ESSENTIAL
- Proven experience in an Order Management, Sales Administration, or Customer Support role within a commercial or office environment.
- Hands-on proficiency with ERP order management systems (e. g., SAP, Microsoft Dynamics, Oracle, Sage, or similar).
- Strong administrative aptitude, attention to detail, and confidence learning digital systems and customer portals.
- Excellent internal communication skills, team-player attitude, and a strong work ethic with a willingness to deliver results.
- ADVANTAGEOUS NOT ESSENTIAL
- Experience within a manufacturing, engineering, distribution, or B2B technical sector.
- Prior operational experience using SAP or SAP Ariba specifically.
- Basic exposure to UK customs/import administration, HS code classification, or Trader Support Services (TSS) for Northern Ireland declarations (full training provided).
- Formal qualification in Supply Chain, Logistics, Business Administration, or an equivalent discipline.
- ADDITONAL
- The role will likely require occasional travel to the company’s European HQ, so prospective candidates must hold a full UK passport and have no restrictions on travel to the EU.
- £32,000 to £37,000 PA Pro Rata Depending on experience + Competitive Benefits
NB1: This is a temporary role, and will last a minimum of twelve months (it may become permanent, but no undertaking can be made to this effect).
NB2: The role is an onsite/office-based position based in Huddersfield.
NB3: The Agency acts as an introducer, and if successful you will be paid directly by the company engaging you and not by the Agency
Sales Administrator Manufacturing B-B in Huddersfield employer: Asset Appointments
As a world-leading manufacturing and engineered solutions business, our client offers an exceptional work environment in Huddersfield, characterised by strong investment in both people and technology. Employees benefit from a collaborative culture that prioritises professional growth and development, alongside competitive remuneration and comprehensive benefits. This role not only provides the opportunity to engage with prestigious global clients but also allows for potential long-term career prospects within a dynamic international group.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator Manufacturing B-B in Huddersfield
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Administrator Manufacturing B-B at Asset Appointments, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Asset Appointments. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Administrator Manufacturing B-B. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Administrator Manufacturing B-B in Huddersfield
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Asset Appointments:When writing your cover letter, make sure to tailor your message specifically for Asset Appointments. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Asset Appointments
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Asset Appointments that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Asset Appointments that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Asset Appointments’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
