At a Glance
- Tasks: Manage B2B customer support and oversee UK import/customs processes.
- Company: Leading manufacturing firm with a strong international presence.
- Benefits: Up to £38,000 PA pro rata, competitive benefits, and potential for permanent role.
- Other info: Onsite role in Huddersfield with opportunities for career growth.
- Why this job: Join a dynamic team and gain valuable experience in customer service and supply chain.
- Qualifications: Experience in B2B customer service and knowledge of SAP and customs procedures.
The predicted salary is between 34200 - 41800 £ per year.
COMPANY DESCRIPTION, PROFILE AND SCOPE OF ROLE
Our client is an established, world-leading manufacturing and engineered solutions business, backed by strong and sustained investment in capital, plant, and people.
Operating as part of a prestigious international group, they supply specialist industrial solutions to blue-chip global clients across multiple engineering sectors.
Due to business expansion, they are seeking to appoint an interim Customer Service & Customs Specialist based at their Huddersfield facility.
The role will initially run for a minimum of 12 months, with potential long-term prospects.
The successful candidate will provide critical B2B customer support, manage the end-to-end UK import/customs declaration process, and oversee customer digital procurement portals.
You will act as a pivotal operational link between UK clients, international distributor networks, and central European group headquarters.
NB: This role will initially last for twelve months, and may become permanent.
KEY DUTIES & RESPONSIBILITIES
- B2B Order & Account
Administration: Execute the full customer order lifecycle in SAP—handling customer order entry, price verification, credit checks, order confirmations, delivery notes, invoicing, and sample requests.
- Customer Inquiry & Account
Liaison: Act as a key point of contact for corporate customers, distributors, and external sales engineers; field phone and email inquiries, provide order status updates, and ensure high levels of service delivery.
- Customer Portals & Digital
Interface: Administer digital customer procurement platforms (e. g., SAP Ariba) and partner portals, managing distributor onboarding, product documentation, and inspection certificates.
- Customer Issue Resolution & Billing
Support: Support customer account management by resolving price discrepancies, handling invoice queries, assisting with dunning, and maintaining accurate customer master data in SAP.
- Customs & Import
Compliance: Oversee UK import declarations (EU/international), HS code classification, duty calculations, and Northern Ireland TSS portal submissions to ensure seamless order delivery to UK customers.
- HMRC & Internal
- Stakeholder
Liaison: Manage import VAT/duty deferment accounts with Finance, liaise with HMRC/brokers to resolve shipping holds, collaborate with European HQ compliance teams, and maintain 4-year audit-ready records.
QUALIFICATIONS, EXPERIENCE, SKILLS AND ATTRIBUTES
ESSENTIAL
- Proven experience in a B2B Customer Service, Order Management, or Supply Chain role, ideally within a manufacturing, engineering, industrila or similar.
- Ideally working knowledge of UK customs, import procedures, HS/UK Global Tariff code classification, and HMRC compliance.
- Hands-on proficiency with ERP systems (specifically SAP) and CRM platforms.
- Demonstrable experience with online customer/procurement portals (e. g., SAP Ariba).
- Outstanding written and verbal communication skills with a strong, customer-focused, proactive problem-solving mindset.
- Attention to detail, strong organisational abilities, and a collaborative team-player attitude.
- ADVANTAGEOUS NOT ESSENTIAL
- Hands-on experience using Trader Support Services (TSS) for Northern Ireland declarations.
- Previous exposure to shared services environments or multi-subsidiary international parent company structures.
- Formal qualification in Supply Chain, Logistics, International Trade, Business Administration, or an equivalent discipline.
- ADDIONAL
- The role will likely require occasional travel to the company’s European HQ, so prospective candidates must hold a full UK passport and have no restrictions on travel to the EU.
- Up to £38,000 PA Pro Rata Depending on experience + Competitive Benefits
NB1: This is a temporary role, and will last a minimum of twelve months (it may become permanent, but no undertaking can be made to this effect).
NB2: The role is an onsite/office-based position based in Huddersfield.
NB3: The Agency acts as an introducer, and if successful you will be paid directly by the company engaging you and not by the Agency
Order Administrator and B2B Customer Specialist in Huddersfield employer: Asset Appointments
As a world-leading manufacturing and engineered solutions business, our client offers an exceptional work environment in Huddersfield, characterised by strong investment in both people and technology. Employees benefit from a collaborative culture that prioritises professional growth and development, alongside competitive remuneration and comprehensive benefits. This role not only provides the opportunity to engage with prestigious global clients but also allows for potential long-term career prospects within a dynamic international group.
StudySmarter Expert Advice🤫
We think this is how you could land Order Administrator and B2B Customer Specialist in Huddersfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Asset Appointments. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Asset Appointments before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Administrator and B2B Customer Specialist in Huddersfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Asset Appointments:Your cover letter is your chance to shine! Tell us why you want to work at Asset Appointments specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Asset Appointments!
How to prepare for a job interview at Asset Appointments
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
