Fleet Customer Support Administrator

Fleet Customer Support Administrator

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Fleet Customer Support Administrator is required to assist the Fleet Maintenance Controllers in making sure all breakdowns are managed and customers/suppliers contacted on a regular basis.

The FCSA will monitor all VOR’s on the R2C and FBI system, noting the alerts and status of ongoing work.

Continually update the customer with any changes to the status of the asset and make notes.

Contact and chase up our service providers for updates and expected completion times.

Organise any Collection / Delivery requirements for the repair.

• Handing inbound calls relating to asset breakdowns
• Booking mobile technicians where appropriate
• Following up on all breakdowns
• Maintenance and repair input into the FBI system and R2C
• Supporting wider teams with – Call handling and Fleet maintenance bookings and administration

Key Interfaces:

• FMC Colleagues
• Fleet Service & Compliance Team
• Customers (Mainly Fleet/Transport teams)

Person Specification

• Previous experience within a customer facing role
• Excellent and effective communication and interpersonal skills
• Must be proactive and be able to pay keen attention to the smallest of details
• Ability to work as part of a team and equally un-supervised
• Technical knowledge of HGV\’s would be highly beneficial but not essential
• Requirement to work within Edwin House

About Us

Life, Work and Benefits

Arbuthnot Latham is committed to equal-opportunities for all staff and candidates. We embrace inclusion & diversity and understand why they are critical for the success of our business and people.

• Competitive salary, pension & holiday allowance
• BUPA Health cover
• 4x Life Assurance
• Discretionary bonus
• Market leading maternity/paternity and menopause policies

Seniority level: Entry level

Employment type: Full-time

Job function: Administrative and Customer Service