At a Glance
- Tasks: Manage client success and ensure exceptional experiences for our international clients.
- Company: Join a fast-growing HR Tech company revolutionising recruitment globally.
- Benefits: Competitive salary, full remote work, medical insurance, and 25 days annual leave.
- Other info: Enjoy autonomy, flexibility, and a strong team culture with regular offsites.
- Why this job: Shape the future of work while supporting clients in achieving their goals.
- Qualifications: Experience in Client Success within SaaS and a passion for psychology.
The predicted salary is between 60000 - 75000 £ per year.
The Customer Success team is growing! AssessFirst is a fast-growing HR Tech company on a clear mission: to revolutionise recruitment on a global scale. Instead of relying on CVs, we help companies predict performance and fulfilment by analysing people’s personality, motivations, and ability to learn. Today, we’re 110+ team members, supporting 3,500+ clients in over 40 countries, helping them hire and develop their teams in a more inclusive and effective way. Our culture? Ambition, impact, and freedom. Want to help shape the future of work? We’d love to meet you.
What you’ll do:
- Customer Onboarding, Adoption & Success Management: Lead seamless onboarding and drive early activation, while continuously managing customer health, engagement, and adoption to ensure long-term success and retention.
- Value Realisation, Renewals & Growth: Translate product usage into measurable business outcomes, reinforce value through strategic guidance and success reviews, and contribute to renewals and revenue growth via retention and expansion.
- Technical Support & Cross-functional Collaboration: Provide responsive technical support and issue resolution, conduct investigations and improve documentation, while collaborating across teams and advocating for customer needs internally.
How you’ll do it:
You will own the full customer lifecycle - from onboarding to renewal (with support from your Account Manager) whilst acting as a trusted advisor and first point of contact for both functional and technical needs. Your role will be focused on ensuring clients are supported from initial training and onboarding, to project roll-out, and achieving their KPIs. You will also provide high-quality customer support, providing fast and helpful resolutions to issues and escalating to the internal teams where necessary.
Your future team:
You’ll be part of the UK/US Team, made up of 10 people. You’ll also work closely with the Support, Tech, and Science teams.
What we’re looking for:
- Fluent English.
- A Psychology lover - you’ll truly care about your clients’ focus and be passionate about sharing how AssessFirst can help.
- 18 months+ in a Client Success role within SaaS.
- Commercial mindset with a focus on renewals and upsells.
- Empathy, problem-solving mindset, and customer-first approach.
- Ability to explain technical concepts to non-technical audiences.
- Strong stakeholder management and communication.
What you’ll get:
- Salary range: £50k annual salary + £15k OTE.
- Autonomy & flexibility: manage your time freely based on priorities and ongoing projects.
- Full remote: work from anywhere in the UK!
- Medical insurance: covered by Deel.
- Team life: strong culture and 3 company offsites per year to connect and have fun.
- Coworking: access to shared spaces up to 6 times a month.
- 25 days annual leave per year.
- 7% employer pension contribution.
Our recruitment process:
- You feel this role speaks to you and want to learn more.
- You complete our online assessments when applying (you’ll receive a link by email).
- Up to 3 interviews: with Lauren (your Manager), a roleplay with Lauren and Becca (Global Head of Sales), and finally with David, our founder, and Quention (CSO)!
- Welcome - you’re now part of the team!
UK/International CSM in London employer: AssessFirst
AssessFirst is an exceptional employer, offering a dynamic work culture that prioritises ambition, impact, and freedom. As a fast-growing HR Tech company, we provide our employees with the autonomy to manage their time and projects while working remotely from anywhere in the UK. With a strong focus on employee growth, competitive salary packages, and unique benefits like medical insurance and generous annual leave, we empower our team members to thrive both personally and professionally.
