Customer Success Manager | UK Based
The Customer Success team is growing!
AssessFirst in a few words
We’re a fast-growing HR Tech company on a clear mission: to revolutionize recruitment on a global scale.
Instead of relying on CVs, we help companies predict performance and fulfilment by analyzing people’s personality, motivations, and ability to learn.
Today, we’re 110+ team members, supporting 3,500+ clients in over 40 countries, helping them hire and develop their teams in a more inclusive and effective way.
Our culture? Ambition, impact, and freedom.
Want to help shape the future of work? We’d love to meet you.
What you’ll do
AssessFirst’s client base is growing, so we’re looking for a new Customer Success Manager to manage a portfolio of clients across the International market. In this role, you will ensure an exceptional experience for our clients and partners. Your focus will be twofold: supporting successful implementation and effective use of the platform, and managing the timely resolution of technical support issues.
1. Customer Onboarding, Adoption & Success Management
Lead seamless onboarding and drive early activation, while continuously managing customer health, engagement, and adoption to ensure long-term success and retention.
2. Value Realisation, Renewals & Growth
Translate product usage into measurable business outcomes, reinforce value through strategic guidance and success reviews, and contribute to renewals and revenue growth via retention and expansion.
3. Technical Support & Cross-functional Collaboration
Provide responsive technical support and issue resolution, conduct investigations and improve documentation, while collaborating across teams and advocating for customer needs internally.
How you’ll do it
You will own the full customer lifecycle - from onboarding to renewal (with support from your
Remote UK/International CSM in Liverpool employer: AssessFirst
AssessFirst is an exceptional employer that champions a flexible and inclusive work culture, allowing you to thrive in a fully remote environment while engaging with a dynamic team across the UK and US. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to make a significant impact in the HR tech space, all while enjoying the benefits of a supportive and innovative workplace.
