At a Glance
- Tasks: Lead and enhance service desk operations using Jira Service Management.
- Company: Assertis Ltd, a sustainable software company for public transport.
- Benefits: Remote-first role with a competitive salary and growth opportunities.
- Other info: Join a passionate team dedicated to innovative journey planning solutions.
- Why this job: Make a real impact in improving service delivery for public transport.
- Qualifications: 3+ years of experience with Atlassian Service Desk and leadership skills.
The predicted salary is between 35000 - 40000 € per year.
Assertis Ltd is seeking a Service Desk Analyst for a remote-first, full-time role with a salary between £35,000 and £40,000 per annum. The position requires at least 3 years of hands-on experience with Atlassian Service Desk, leading and improving service desk operations.
Your expertise will contribute to designing, building, and enhancing the support environment, ensuring high-quality service delivery.
Assertis is a privately-owned company focusing on sustainable software for public transport, with a rich history in journey planning and ticket retailing.
Service Desk Lead - Jira Service Management Expert (Remote) employer: Assertis Ltd
Assertis Ltd is an excellent employer that values innovation and sustainability in the software industry, particularly within public transport. With a remote-first work culture, employees enjoy flexibility and a supportive environment that fosters professional growth and development. The company offers competitive salaries and the opportunity to make a meaningful impact on service delivery, making it an attractive choice for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Lead - Jira Service Management Expert (Remote)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Atlassian products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with Jira Service Desk. This will help you stand out during interviews and demonstrate your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how you've led service desk operations and improved service delivery in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Service Desk Lead role. Plus, it shows you’re genuinely interested in joining our team at Assertis.
We think you need these skills to ace Service Desk Lead - Jira Service Management Expert (Remote)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Atlassian Service Desk and any leadership roles you've had. We want to see how your skills align with the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about service desk operations and how you can contribute to our mission at Assertis. Keep it engaging and relevant to the role.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and improve service delivery, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Assertis Ltd
✨Know Your Atlassian Stuff
Make sure you brush up on your knowledge of Jira Service Management. Be ready to discuss specific features and how you've used them in past roles. Highlight any improvements you've made to service desk operations using this tool.
✨Showcase Leadership Skills
Since the role involves leading service desk operations, prepare examples of how you've successfully led a team or project. Think about challenges you faced and how you motivated your team to overcome them.
✨Understand Assertis' Mission
Familiarise yourself with Assertis Ltd and their focus on sustainable software for public transport. Be prepared to discuss how your experience aligns with their mission and how you can contribute to their goals.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their current projects or future plans for the service desk.
