At a Glance
- Tasks: Lead and improve service desk operations using Jira Service Management.
- Company: Assertis Ltd, a sustainable software company for public transport.
- Benefits: Remote-first role with a competitive salary of £35,000 to £40,000.
- Other info: Join a company with a rich history in journey planning and ticket retailing.
- Why this job: Make a real impact in enhancing support environments for public transport.
- Qualifications: 3+ years of experience with Atlassian Service Desk.
The predicted salary is between 35000 - 40000 € per year.
Assertis Ltd is seeking a Service Desk Analyst for a remote-first, full-time role with a salary between £35,000 and £40,000 per annum. The position requires at least 3 years of hands-on experience with Atlassian Service Desk, leading and improving service desk operations. Your expertise will contribute to designing, building, and enhancing the support environment, ensuring high-quality service delivery. Assertis is a privately-owned company focusing on sustainable software for public transport, with a rich history in journey planning and ticket retailing.
Service Desk Lead - Jira Service Management Expert (Remote) in London employer: Assertis Ltd
Assertis Ltd is an excellent employer that values innovation and sustainability in the software industry, particularly within public transport. With a remote-first work culture, employees enjoy flexibility and a supportive environment that fosters professional growth and development. The company offers competitive salaries and the opportunity to make a meaningful impact on service delivery, making it an attractive choice for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Lead - Jira Service Management Expert (Remote) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Atlassian products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with Jira Service Management. This will help you stand out during interviews and demonstrate your hands-on expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on how you've led service desk operations and improved service delivery in past roles.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Assertis.
We think you need these skills to ace Service Desk Lead - Jira Service Management Expert (Remote) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Atlassian Service Desk and any leadership roles you've had. We want to see how your skills align with the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Lead role. Share specific examples of how you've improved service desk operations in the past – we love a good story!
Showcase Your Passion for Sustainability:Since we're all about sustainable software at Assertis, let us know why this matters to you. A personal touch can make your application stand out, so feel free to share your thoughts on how technology can support public transport.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Assertis Ltd
✨Know Your Atlassian Stuff
Make sure you brush up on your knowledge of Jira Service Management. Be ready to discuss specific features and how you've used them in past roles. Highlight any improvements you've made to service desk operations using this tool.
✨Showcase Leadership Skills
Since the role involves leading service desk operations, prepare examples of how you've successfully led a team or project. Think about challenges you faced and how you overcame them, as well as how you motivated your team to deliver high-quality service.
✨Understand Their Mission
Research Assertis Ltd and their focus on sustainable software for public transport. Be prepared to discuss how your experience aligns with their mission and how you can contribute to enhancing their support environment.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might ask about their current challenges with service desk operations or how they measure success in this position.
