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- Tasks: Manage strategic customer accounts and enhance business outcomes through collaboration.
- Company: Tech-driven company in Greater London focused on customer success.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Why this job: Drive customer satisfaction and retention while building executive-level relationships.
- Qualifications: 5+ years in customer-facing roles with a proven track record.
- Other info: Ideal for those with a growth mindset and project management skills.
The predicted salary is between 43200 - 72000 £ per year.
A technology-driven company in Greater London seeks a Customer Success Manager to manage strategic customer accounts, enhancing business outcomes through collaboration across teams. This role involves relationship building with executive-level stakeholders and leading initiatives that drive customer satisfaction and retention.
The ideal candidate will have over 5 years of experience in customer-facing roles and a strong track record of achieving results. A growth mindset and the ability to manage complex projects are essential for success in this position.
Strategic Accounts CSM: Drive ROI & Growth employer: Assembled
Contact Detail:
Assembled Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Accounts CSM: Drive ROI & Growth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have a lead or can introduce you to someone at a tech company.
✨Tip Number 2
Show off your results! When you get the chance to chat with potential employers, be ready to share specific examples of how you've driven ROI and growth in previous roles. Numbers speak louder than words!
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle complex projects and customer relationships. Practising your responses will help you feel more confident during interviews.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that could be perfect for you. Plus, it’s a great way to show your interest in joining our team and making an impact.
We think you need these skills to ace Strategic Accounts CSM: Drive ROI & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of a Customer Success Manager. Highlight your experience in managing strategic accounts and any achievements that demonstrate your ability to drive ROI and growth.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've built relationships with executive-level stakeholders and led initiatives that improved customer satisfaction.
Showcase Your Growth Mindset: In your application, emphasise your growth mindset. We want to see how you've tackled challenges in the past and what you've learned from them. This will show us that you're ready to manage complex projects and drive results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process.
How to prepare for a job interview at Assembled
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to ROI and growth. Be ready to discuss specific examples from your past experience where you successfully improved customer satisfaction or retention.
✨Build Rapport with Executive-Level Stakeholders
Since this role involves relationship building with executive-level stakeholders, practice how you would engage with them. Prepare to share stories that highlight your ability to communicate effectively and build trust with high-level clients.
✨Showcase Your Project Management Skills
Be prepared to discuss complex projects you've managed in the past. Highlight your approach to leading initiatives, overcoming challenges, and achieving results. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Growth Mindset
The ideal candidate has a growth mindset, so be ready to talk about how you've embraced challenges and learned from failures. Share examples of how you've adapted your strategies to drive better outcomes for customers.
