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- Tasks: Manage relationships with key stakeholders and drive customer satisfaction initiatives.
- Company: Tech-driven customer service company focused on enhancing customer experience.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Play a crucial role in helping customers maximise their value and enhance their journey.
- Qualifications: 3+ years of experience in operational settings and a strong growth mindset.
- Other info: Join a dynamic team dedicated to customer success and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A tech-driven customer service company in the UK is seeking a Mid-Market Customer Success Manager to enhance their customer experience. This role focuses on managing relationships with executive-level stakeholders, driving initiatives that ensure customer satisfaction and retention.
Candidates should have at least 3 years of experience in operational settings and demonstrate a growth mindset. This is a pivotal role within the company to help customers achieve maximum value from their services and enhance their journey from implementation through renewals.
Mid-Market Customer Success Manager: Growth & Renewals in London employer: Assembled
Contact Detail:
Assembled Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mid-Market Customer Success Manager: Growth & Renewals in London
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their customer success strategies and think about how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in making a difference.
✨Tip Number 3
Showcase your growth mindset during interviews. Share examples of how you've tackled challenges in previous roles and what you learned from them. This demonstrates your ability to adapt and thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to enhance customer experiences. Plus, applying directly can sometimes give you a leg up in the hiring process.
We think you need these skills to ace Mid-Market Customer Success Manager: Growth & Renewals in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Mid-Market Customer Success Manager role. Highlight your experience in managing relationships and driving customer satisfaction, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about enhancing customer experiences and how your growth mindset has helped you in previous roles. Be genuine and let your personality come through.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in operational settings. We want to see how you've driven initiatives that led to customer retention and satisfaction, so don’t hold back on the specifics!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this pivotal role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Assembled
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer satisfaction and retention, and be ready to discuss how you've used these metrics in your previous roles to drive growth.
✨Showcase Your Relationship Management Skills
This role involves managing relationships with executive-level stakeholders, so prepare examples that highlight your experience in building and maintaining strong relationships. Think of specific instances where you turned a challenging situation into a positive outcome.
✨Demonstrate Your Growth Mindset
The company is looking for someone with a growth mindset, so be prepared to share stories about how you've embraced challenges and learned from failures. Highlight any initiatives you've led that resulted in improved customer experiences or increased renewals.
✨Research the Company’s Services
Familiarise yourself with the company's services and how they enhance customer journeys. Be ready to discuss how you can help customers achieve maximum value from these services, showing that you understand their offerings and are genuinely interested in their mission.
